Description

Own the Program(s) end to end, define and achieve KPIs; Drive performance improvement initiatives.
Develop and monitor program metrics to identify potential issues in last mile deliveries.
Identify patterns of defects that will help us build initiatives to reduce defects at scale.
Ability to pull data and perform deep-dives and root-cause analysis as needed.
Lead initiatives to identify and eliminate root causes of defects in order to reduce defects and improve the delivery experience for Amazon customers.
Excellent communication, both verbal and written to regularly provide business updates during weekly/monthly/quarterly reviews.
Communicate with stakeholders to share regular updates, resolve blockers and deliver programs/initiatives on time.
Work within various time constraints to meet critical business needs, while measuring and identifying activities performed and ensuring service requirements are met.
Must be able to systematically escalate problems or variance in the operating plan to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.

Basic Qualifications

5+ years of working cross functionally with tech and non-tech teams experience
5+ years of team management experience
5+ years of cross functional project delivery experience
5+ years of program or project management experience
Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

Experience managing, analyzing and communicating results to senior leadership

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Company - ASSPL - Karnataka

Job ID: A10523402

Manager, Program Management, IN Easy Ship