Are you ready to make a global impact and shape the future This is a unique opportunity to work at the heart of a world-class organization, partnering with senior leadership to drive transformation, innovation, and operational excellence on a global scale.

As an Executive Director â€ Utilities Operations Readiness, Utilities Governance & Utilities Business Enablement in Payments Utilities, you will be the leader who turns strategy into results across a high-visibility payments organization. You will lead enterprise operations readiness, governance, and business enablement to deliver critical payment capabilities with speed, quality, and control.

You will set the operating rhythm, drive cross-functional alignment, and ensure our governance forums and evidence are inspection-ready. You will strengthen controls and audit readiness while reducing operational friction through automation, analytics, and data-driven decisions that improve accuracy and cut manual touchpoints. You will shape the organization's workplace strategy and physical footprint, orchestrate senior visitor and client engagements, and lead workstream governance that keeps high-priority initiatives aligned and on track.

Partnering across technology, product, operations, risk, compliance, and leadership, you will be a trusted advisor to senior leadership and a force-multiplier across the organization. This is an opportunity to shape how we operate at scale.

Job Responsibilities:

Required qualifications, capabilities, and skills

Master's degree or Master of Business Administration degree
15 years+ of leadership experience managing teams and operations functions in a large, regulated environment
Demonstrated experience leading technology operations readiness and operating model execution at scale
Demonstrated experience building and running governance and controls frameworks, including scorecards and transparent reporting
Proven ability to run complex cross-functional programs with senior stakeholders across technology, product, operations, controls, and regional partners
Strong audit readiness discipline, including evidence management and timely closure of control gaps
Strong analytical and process optimization skills with a track record of delivering measurable efficiency outcomes
Experience using analytics and automation tools to improve execution and decision-making
Strong written and verbal communication skills with the ability to create crisp narratives for senior management
Demonstrated ability to influence without authority and align competing priorities with sound risk and control judgment

Preferred qualifications, capabilities, and skills

Payments domain experience, including end-to-end payment flows and the downstream impact of changes on settlement and reconciliation
Professional certification in operations readiness, project management, or risk management
Experience supporting senior leaders as a chief of staff or business manager, including operating rhythm and stakeholder communications
Experience leading business enablement and Corporate Center functions such as seating planning, senior visitor and client visit coordination, and workstream governance
Experience leading governance checkpoints to improve submission quality and decision outcomes
Experience launching and sustaining cross-utility control workstreams such as access governance
Experience delivering automation that reduces manual operational touchpoints and improves accuracy
Experience building a continuous improvement culture through structured enablement and adoption discipline

Experience using data analytics to proactively identify issues, mitigate risk, and improve performance

Executive Director – Global Payments Utilities - Ops Readiness, Governance and Business Enablement