Servicenow, Sap Bw On Hana, Jira, Sap Business Warehouse, Open ODS view, SAP BW 4HANA, data source enhancement, ITIL alignment, Composite providers, data acquisition techniques in BW 4HANA, data tiering optimization, advanced DSOs, BW 4HANA Web Cockpit, data extraction using standard or generic data sources, BW models as HANA views, transformations