Job Summary

The Manager, NNM CoE is an individual contributor responsible for executing and coordinating assigned governance, operational and oversight activities for CIB non-vendor relationships and Nostro accounts. Reporting directly to the Head of NNM CoE, the role supports and executes accurate, timely and controlled delivery across establishment, maintenance, review and closure activities.

The role follows approved policies, procedures and service standards, applying established controls for workflow execution, information quality, evidence retention, ageing, exception management, escalation and management information across assigned activities.

The role coordinates and executes activities spanning onboarding and account opening, amendments, periodic reviews, renewals, service and account oversight, monitoring, reassessments, exception resolution, offboarding and closure.

The role applies sound judgement within defined parameters, works collaboratively with stakeholders and demonstrates leadership through personal accountability, dependable delivery, constructive challenge, knowledge sharing and support to colleagues.

Key Responsibilities

Strategy

Support implementation of NNM CoE priorities by delivering assigned process, control, data and technology activities.
Identify operational impacts arising from changes in policies, standards, systems and procedures and raise them to the appropriate owner.
Follow approved service-catalogue requirements, process flows and Departmental Operating Instructions in day-to-day delivery.
Recommend practical improvements to simplify work, improve data quality and reduce manual monitoring, reconciliation and reporting.
Track assigned service, control and quality outcomes and escalate delivery risks or constraints promptly.

Business

Monitor agreed service measures covering volumes, ageing, turnaround time, quality, control outcomes and exceptions for assigned activities.
Maintain effective working relationships with responsible owners, Operations, risk and control functions, service-delivery teams and support functions.
Prepare accurate and timely management information on overdue actions, control gaps, unresolved exceptions and operational risks.
Communicate service requirements and stakeholder responsibilities clearly.
Resolve routine service issues within assigned scope and escalate complex, material or cross-functional matters.

Processes

Execute assigned non-vendor relationship establishment, maintenance and exit activities, including intake, due diligence support, workflow tracking, reviews, renewals, evidence validation and record completion.
Execute assigned activities across the Nostro account lifecycle, including opening, activation, amendments, maintenance, periodic review, monitoring and closure.
Check account documentation, mandates, authorised signatories, services, settlement instructions, static data and approvals for completeness and accuracy.
Maintain accurate records of account ownership, purpose, status, entity and currency coverage, services, review dates, exceptions and outstanding actions.
Perform reconciliations and data-quality checks and track identified exceptions to closure.
Perform established CoE controls for completeness, approval tracking, evidence retention, ageing, exception management and closure assurance.
Maintain process records and highlight required updates to operating instructions, process flows and escalation routes.
Support testing and implementation of approved process, control, system and regulatory changes.

Expertise & Capability

Apply sound working knowledge of NNM CoE processes, controls, evidence standards and service requirements.
Demonstrate leadership through accountability, clear communication, constructive challenge and reliable execution.
Share knowledge and provide practical peer support within area of experience.
Check own work and assigned peer outputs for completeness and accuracy where requested.
Coordinate assigned tasks and dependencies and raise conflicts or delays promptly.
Support onboarding, cross-training and knowledge transfer.
Contribute ideas for process improvement and automation.

Risk Management

Identify, record and escalate operational, control and third-party risk issues in accordance with documented requirements.
Perform assigned preventive and detective controls for Nostro accounts, including completeness, accuracy, authorisation, status and system-record checks.
Perform reconciliation controls in accordance with documented methodology, frequency, evidence and escalation requirements.
Challenge incomplete, inconsistent or unsupported information and escalate unresolved matters.
Track control failures, repeated exceptions, overdue activities and unresolved dependencies to closure.
Maintain complete records, evidence and documented decisions to support audit readiness.
Protect the confidentiality, integrity and appropriate use of data and control information in accordance with Bank standards.

Governance

Work within the approved governance framework and follow applicable policies, standards, procedures and service commitments.
Prepare data and inputs for operational, risk and management forums when required.
Maintain accurate information on service performance, control outcomes, ageing, reconciliation exceptions and outstanding actions.
Support consistent implementation of Departmental Operating Instructions, process flows and service-catalogue requirements.
Confirm roles and required actions with relevant stakeholders and seek clarification where accountability is unclear.
Escalate overdue, repeated, complex or material issues to the relevant chain.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

Network and Nostro Management stakeholders
Business heads and stakeholders
Operations teams
Technology, Cyber and Information Security teams
Business Risk, Operational Risk, Risk Framework Owners and control assessment teams
Supply Chain Management
Finance, Legal and Compliance
Internal and external audit stakeholders
Third parties and other service providers, where relevant

Other Responsibilities

Embed the Group's brand, values and Here for good principles in all activities. Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures, including additional responsibilities arising from material changes to the NNM CoE operating model.

Skills And Experience

Non-Vendor Third-Party Risk Management
Nostro Account Lifecycle Management
Operational Risk and Control Management
Process Governance and Operating Model Design
Data Quality, Reconciliation and Management Information
Service Management and Continuous Improvement

Qualifications

Education: Bachelor's degree or equivalent professional experience in banking, finance, operations, risk management or a related discipline.
Training: Relevant training in third-party risk, operational risk and controls, account management, process governance, data quality or service management is desirable.
Licenses: No mandatory licence required, subject to local regulatory requirements.
Membership: Professional membership is desirable but not mandatory.
Certifications: Relevant risk, controls, operations, project, process-improvement or service-management certification is desirable but not mandatory.
Languages: Fluent written and spoken English; additional language capability is advantageous where relevant to the portfolio.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Manager - Third Party Risk Management, NNM CoE