The Responsibilities of the Role:

Drive the overall sales and relationship engagement strategy as well as its execution for specific customers.
Manage a team of 8 -10 Inside Sales Account Managers.
Responsible for leading and managing an Inside Sales Team – disciplinary/ administrative professional leadership.
Responsible for training and coaching the team in a sales environment on soft skills and product knowledge.
Responsible for achievement and reporting of all team SLAs and KPIs on employee level.
Organization, control and steering of processes and workflows.
Monitors employees customer contacts and observes demeaner, information accuracy and conformity to quality standards, policies, and procedures.
Provides coaching, guidance and development to improve or advance the performance of the team; Walks the floor and gives any guidance and support needed to agents.
Creation of business reports to be distributed internally and externally.
Continuous analysis of operational reports.
Workforce management including shift and holiday planning; manages and oversees staffing levels, assigns duties, examines productivity levels.
Definition and communication of individual targets.
Ensuring individual and team tasks and goals are achieved (qualitative and quantitative targets).
Motivation of the team; regular team meetings and 1:1 appraisal.
Scheduling training and coaching in close cooperation with the trainer.
Responsible for achievement and reporting of all team SLAs and KPIs on employee level.
Responsible for ensuring quality in cooperation with the Operation and Quality Management.
Generate reports about registered problems and act according to procedural workflow.

Sales Team Direction:

Determines the best use of team resources in order to meet revenue quota and goals.
Allocates accounts using prescribed segmentation guidance.
Establishes clear guidance for account contact, frequency and call strategies.
Establish clear and measurable goals for team members.
Ensure accounts are allocated to each seller to provide adequate coverage.

Delivery:

Delivers strong growth for Microsoft by exceeding defined targets for revenue growth and CPE.
Ensures that program meets or exceeds overall targets such as: opportunity generation, pipeline revenue, account coverage, and key activity completion.
Keeps the pipeline realistic in terms of the pipeline revenue goals and monthly opportunity creation number target.
Uses the Agent Productivity Report to manage the team using pre-defined metrics to compare individual and team performance.
Ensures adherence to corporate standard tools and processes.

Skill Requirements:

Excellent Communication and listening Skills (English Speaking/ Vernacular Language).
6 years of sales experience with 3 years of supervisory or team leader experience in an IT/tele sales environment.
Account Management Skills: Identification of key decision makers, relationship building & maintenance, Account planning).
Intelligent and quick-witted, able to rapidly assimilate new products and services.
Must be able to work accurately, under pressure, to meet strict deadlines.
Proven track record in Sales with preferably Sales Management experience.
Experience in forecasting and pipeline management.
Strong communicator, strong organizing abilities and process-oriented work style.
Demonstrated understanding of solution selling techniques and selling software solutions to business customers.
Ability to motivate, encourage and coach others to develop strong relationship-building and sales skills.
Demonstrated communication skills including clear and concise verbal and written business communication in local language.
Self-motivation to drive personal and team performance to achieve targets and strive for continuous improvement.
Able to use Microsoft applications and CRM systems.

The Package :

Attractive Salary (RM5,500 – RM7,000).
Performance related bonus for confirmed staff.
Annual Leave 15 days.
Medical Leave 14 days.
Medical and hospitalization coverage.

Experience Required :

Associate

Location :

Kuala Lumpur, WP, Malaysia.

Employment Type :

Full Time.

CE Commercial Washer Sales Assistant Manager / Manager

Assistant Manager - Inside Sales Representative