Job Title

Process Engineer - Commercial Excellence

Job Description

Our customers are increasingly looking for a solution to their most pressing challenges. To keep making the difference across the health continuum, Philips needs to move from selling products in a transactional manner to also providing solutions that enable high quality, value-based healthcare. The IS&AI team is equipping businesses, markets and functions with process and capabilities to develop, market, sell and deliver solutions to solve the needs of our customers, ensuring consistency, scalability and industry best practices. This strategic program will be a step-change in the value we are able to deliver to our customers.

You would be part of the Intelligent Systems & AI organization. You would collaborate with business, markets and transformation teams part of Accelerate! Program driving sustainable improvement of software supply chain, operations, pricing, sales, delivery & install base management capabilities across Philips.

In this role, you have the opportunity to contribute to the solutions transformation in Philips. As a CommercialBusiness Capability Expert, you have a broad audience in the business and markets organization with a specific focus on Commercial backbone processes. You will contribute to standardization and scalability of Product model and catalog design, Opportunity management, Quoting, Subscription and Contract Management, Order booking, Billing and Invoicing. Key deliverables include Process design, feature detailing, business alignment, scrum engagements, development oversight, supporting business onboarding, supporting adoption, QMS adoption, training end-users etc.

You are responsible for

Process Design & Optimization

Support commercial excellence transformation roadmap for Enterprise Informatics
Analyze, design, and optimize end-to-end commercial processes.
Monitor industry trends and recommend transformative solutions
Ensure alignment with the underpinning IT applications including relevant process performance metrics & KPI's and compliance requirements and controls.
Identify automation opportunities and application of AI for Commercial backbone processes

Ensure compliance with commercial process standards and governance mechanisms.
Monitor KPIs and SLAs to drive continuous improvement by leveraging process mining.

Commercial Excellence Strategy

Support the development and execution of commercial excellence initiatives, including pricing strategies, sales effectiveness, and improvements in customer experience.
Collaborate with stakeholders to align process improvements with strategic business goals.

AI & Automation Enablement

Collaborate with technology teams to integrate AI/ML solutions into commercial workflow (e.g. Automatic Opportunity creation, Quote creation, Order booking, etc.).
Evaluate emerging technologies and recommend innovative solutions for operational efficiency.

Collaboration & Stakeholder Engagement

Work closely with business and IT stakeholders to understand requirements and deliver process improvements.
Conduct workshops and training sessions on Commercial backbone processes.
Collaborate with the other BCE/BPEs for cross functional requirement
Being a change agent by clarifying the impact of the new ways of working including process mining, KPI performance management, adoption traceability etc.
Collaborating with Philips University or other parties to support in learning curricula for the stakeholders identified.
Building and maintaining communities of practice in your respective domain and ensuring that people competencies and capabilities are in place to execute the standard solutions in their process domains and identify opportunities for improvement.
Curate performance impact tracking & reporting, with reference to internal/external benchmarks and relevant targets.

To succeed in this role, you should have the following skills and experience

Minimum 2 - 4 years industry experience with University degree desirable in Business, Engineering, Computer Science, or other related field or equivalent combination of academic and work experience
Good understanding of Management system and QMS
Experience in backend Commercial processes in combination with E2E process knowhow, technology-based solution mindset.
Professional demeanor and strong communications skills
Fluency in English, verbal and written

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers or suppliers locations.
About Philips
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If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our .