Who We Are:Osmos, a B2B SaaS company founded by ex-Amazon ad-tech experts, is revolutionizing retail media with an AI-powered operating system that increases retailer profitability (by up to 7% of sales) and delivers superior ROAS for brands. By enabling Tier 1 retailers and marketplaces worldwide to activate more brands and leverage advanced targeting, we help them secure a lasting competitive edge.

About the Role

Osmos.ai is looking for a Technical Account Manager who will own the client's technical journey end-to-end - from presales solutioning through platform integration to long-term technical account management. This role blends Presales Solutioning (20%), Onboarding & Platform Integration (50%), and Technical Account Management (25%), falling under the Product Team.

What You'll Do:

Client Discovery & Solutioning: Join technical discovery calls alongside Account Executives to understand the client's ad tech stack, integration landscape, and data architecture. Develop solutions that align client requirements with Osmos.ai's product capabilities, and produce Technical Feasibility Assessments covering integration approach, effort, dependencies, and risks.
Proposal & Solution Architecture: Act as the single technical point of contact for Revenue Enablement and GTM teams during RFPs and RFIs - fielding product and technical questions, coordinating with Product Managers where needed, and returning accurate, consolidated answers about Osmos.ai's capabilities.
Product Demos & POCs: Deliver high-impact product walkthroughs, pilot programs, and proof-of-concepts - including customising demos via scripts and loading Osmos SDKs on client front-ends to showcase real integration value. Maintain an in-depth understanding of the Osmos.ai product to effectively address client needs and provide technical guidance.
End-to-End Onboarding: Lead implementation for new clients - data assessments, platform configuration, API/SDK integrations (JS, iOS, Android, React Native), MMP and CDP integrations (AppsFlyer, Adjust, Singular, Segment, Mixpanel, MoEngage), UAT, and go-live. Own the project plan in Rocketlane and front-end all client technical conversations as their single point of contact.
Integration Ownership & Engineering Coordination: Execute standard integrations independently - feed configuration, ad request/response flows, event registration, creative rendering, and callbacks. Engage the Client Delight engineering team for custom requests, feature tweaks, and validation of non-standard patterns, while owning the client commitment on scope and timeline.
Technical Account Management: For strategic accounts post go-live, stay on as the technical owner. Join CSM-led Quarterly Business Reviews and own the technical section - live integrations, performance and stability, planned integrations, and optimization opportunities. Monitor Sev1/Sev2 incidents on your accounts and ensure resolution within SLA.
Expansion & Custom Delivery: When existing clients explore new capabilities - adding Offsite to an Onsite integration, or bringing in In-Store - assess technical readiness, scope the integration, advise the CSM on approach and timeline, and run the implementation. Own end-to-end delivery of custom requests, coordinating the build with engineering and delivering the outcome back to the client.
Product Strategy Influence: Capture and validate client feature requests with technical context, and advocate for client needs with the Product team. Collaborate with internal and external senior stakeholders - managers, directors, VPs, and C-suite leaders - to translate business requirements into actionable technical strategies.
Onboarding & Handover: Deliver technical enablement - platform training, integration documentation, and troubleshooting runbooks - before go-live. Partner with Customer Success to ensure seamless onboarding, smooth handover, and long-term value realization.

You'll Thrive If You Have:

6+ years of overall experience with at least 3+ years in a client-facing / solution engineering / technical account management / product implementation role in a B2B SaaS, AdTech, MarTech, RetailTech, or enterprise tech environment.
Technical proficiency to understand and explain product functionalities and API documentation - you've integrated REST APIs, worked with SDKs, and are comfortable debugging webhook payloads or reading a JS console.
Hands-on experience loading scripts or SDKs on web or mobile front-ends - even quick prototypes on staging environments count. Knowledge of technical languages / quick prototyping / vibe coding is a genuine plus.
Experience working with MMPs (AppsFlyer, Adjust, Singular) or CDPs (Segment, Mixpanel, MoEngage) in a professional context.
Love for turning complex product capabilities into simple and powerful client stories.
Deep comfort with ambiguity, and a love for getting things done in a fast-paced, high-growth setup.
Equal confidence in a boardroom pitch and a Slack thread with product/engineering.
Strong empathy for customers, with the ability to push back with confidence and clarity when an ask doesn't make sense.
Proven expertise in architecting and recommending solutions tailored to specific client contexts.
Strong communication and presentation skills - you can explain a technical architecture to a CTO and a campaign setup to a marketing lead in the same meeting.
Experience working with senior stakeholders and translating business needs into technical solutions.
Project management discipline - you can run a plan, track dependencies, and flag risks before they become blockers. Rocketlane experience is a plus.
Ability to connect the dots and create compelling solutions.

Why Choose Osmos

Startup Energy, Enterprise Scale: Fast-paced innovation with global ambition
Revolutionize AI first operating system: Be at the forefront of AI-powered solutions
Meaningful Contribution: Directly impacts major brands success
No Red Tape: Autonomy and empowerment to drive results
Growth & Fun: Continuous learning in a vibrant, collaborative culture
Competitive Rewards: We value your expertise and offer strong compensation