Responsibilities:

Concur System Administration & Configuration

· Administer and maintain SAP Concur Travel, Expense, Request, and related modules.

· Configure and maintain expense types, forms, fields, workflows, approval hierarchies, audit rules, policies, exceptions, and system settings.

· Support ongoing system updates, releases, and configuration changes while ensuring alignment with business requirements.

· Manage user provisioning, role assignments, permissions, and organizational structure maintenance.

· Serve as a subject matter expert for Concur functionality, capabilities, and best practices.

Workflow Management & Business Process Optimization

· Design, maintain, and optimize approval workflows to improve user experience and operational efficiency.

· Evaluate existing processes and recommend configuration-based solutions to reduce manual effort and improve compliance.

· Partner with stakeholders to translate business requirements into scalable system solutions.

· Support policy implementation through system configuration and automated controls.

Reporting, Analytics & Data Management

· Develop, maintain, and enhance Concur reports, dashboards, and scheduled reporting packages.

· Analyze travel and expense data to identify trends, user behaviors, system issues, and improvement opportunities.

· Support ad hoc reporting requests from Finance, HR, Procurement, Internal Audit, and business leadership.

· Ensure reporting accuracy and consistency through data validation and ongoing maintenance.

· Leverage reporting and analytics tools, including Power BI and Excel, to deliver actionable insights.

Testing, Enhancements & Release Management

· Lead user acceptance testing (UAT), regression testing, and validation activities for system enhancements, upgrades, and configuration changes.

· Create and maintain test scripts, test scenarios, and supporting documentation.

· Coordinate with vendors, technology teams, and business stakeholders during system implementations and enhancement projects.

· Identify, document, track, and resolve system defects and enhancement opportunities.

· Support deployment planning, change management activities, and post-implementation validation.

User Support & Vendor Coordination

· Serve as an escalation point for complex Concur system issues and functionality questions.

· Manage support tickets and coordinate resolution with SAP Concur, travel management companies (TMCs), card providers, and internal technology teams.

· Provide guidance and training to employees, approvers, and administrators on system functionality and best practices.

· Develop and maintain user guidance materials, knowledge articles, and training documentation.

Systems Documentation & Governance

· Maintain detailed documentation for system configurations, workflows, integrations, controls, and operating procedures.

· Establish and maintain governance processes for system changes, configuration management, and documentation standards.

· Ensure changes are properly documented, tested, approved, and communicated prior to deployment.

· Support internal control requirements related to system administration activities and platform governance.

Continuous Improvement & Automation

· Identify and implement automation opportunities within Concur and related reporting processes.

· Drive initiatives focused on simplification, standardization, and increased adoption of system capabilities.

· Evaluate new platform features and functionality to improve user experience and operational effectiveness.

· Support strategic T&E system projects, integrations, and transformation initiatives.

Qualifications

· Bachelor's Degree in Business Administration, Information Systems, Finance, Accounting, or related field with 2-5 years of experience in SAP Concur administration, business systems administration, Travel & Expense operations, or shared services.

· Hands-on experience administering SAP Concur, including configuration, workflow design, audit rules, forms, reporting, and user management.

· Strong understanding of Travel & Expense business processes and system controls.

· Experience gathering business requirements and translating them into system solutions.

· Experience supporting software implementations, enhancements, upgrades, and testing activities.

· Strong reporting and analytical skills with experience using Concur reporting tools, Power BI, Excel, or similar platforms.

· Experience creating test plans, executing UAT, documenting results, and managing issue resolution.

· Knowledge of system governance, change management, and configuration management practices.

· Strong problem-solving skills with ability to diagnose system issues and identify root causes.

· Excellent organizational skills with ability to manage multiple projects, priorities, and deadlines simultaneously.

· Strong communication skills with ability to work effectively across technical and non-technical stakeholder groups.

· Experience documenting business processes, system configurations, and standard operating procedures.

· Ability to work independently while collaborating within a global team environment.

· Proficiency in Microsoft Office applications, particularly Excel.

· Experience with Oracle Fusion, Power BI, integrations, automation tools, or related enterprise platforms preferred.

Sap Concur Admin