The account delivery leadership role is responsible for understanding the growth story and offerings and leveraging those to driving customer growth conversations and managing both current and future account needs. This includes ensuring excellence in delivery and people management in a global context.

The primary focus of this role is to build a strong partnership with client sponsors and internal Providence delivery teams. The account leader will dedicate time to understanding the client's key priorities, value drivers, optimization requirements, and technological and operational challenges. They will collaborate closely with presales and delivery teams to drive account growth and success.

Strategic:

Partnership with the client's leadership team to understand their digital transformation, efficiency, service delivery goals and mapping the Providence success stories to develop a prioritized multi-year roadmap would be the primary role of this individual
Partner with Providence-India leadership to build focused teams for our clients while integrating best-in class, automated, centralized, governed, and reliable, cloud first, enterprise delivery platform that delivers customer value and efficiency
Define and implement policies, processes, and procedures for the governance and management of overall client delivery
Build and maintain strategic partnerships with external relevant partners to advance External Services capabilities and leadership position in healthcare and technology
Anticipate changing demands from the client's organization and business environment and creatively realign delivery and presales objectives as needed to align with client's organizational strategic objectives

Leadership:

Promote and foster an organizational culture that is innovative, agile, flexible, and aligned to the mission and values of the organization
Account farming leadership, focusing on expanding and deepening relationships with existing clients, identifying new opportunities for growth, and ensuring long-term value delivery by understanding evolving customer needs and aligning Providence India's offerings to meet them
Collaborate with the presales team to create compelling proposals, respond to RFPs, and drive the bidding process, ensuring that all solutions are tailored to client needs and aligned with Providence India's strategic goals
Drive efficiencies continuously through account leadership and delivery excellence (partnering with delivery teams)
Ensure security, privacy and compliance policies are well adhered to across the teams
Manage performance with respect to budget, objectives, and customer expectations as required to meet operational, quality, and mission goals
Develop and provide guidance for negotiations with preferred information technology vendor contracts. Manage key vendor and partner relationships.

We are looking for -

Bachelor's/ Master's in Engineering with excellent communication skills
15 years of experience in technology and engineering with delivery and account leadership
Strong experience working in a healthcare provider ecosystem, leading technical and transformation delivery
Global delivery expertise and maturity to handle regional and global stakeholders across the hierarchy
Experience in incubating, creating and successfully executing strategic plans with an ability to interact, influence and communicate at all levels of an organization
Detailed oriented leader with a customer delivery project management mindset and the ability to see the big picture and think strategically combined with a deep understanding of day-to-day operations.
Strong communicator with high emotional intelligence, that builds relationships and trust and collaborates with all the stakeholders

Director - Healthcare Account Delivery