Role Summary

The Sr. Project Manager &Training Coordinator is responsible for leading and managing global cybersecurity training operations, ensuring a great delegate experience and alignment with our internal teams through seamless planning, scheduling, client coordination, commercial tracking, and end-to-end lifecycle management of public and private training programmes.

This role serves as the operational backbone of the training function, ensuring high-quality delivery, strong client and trainer communication, accurate reporting, and effective coordination across internal teams, partners, and conferences.

In addition, the role provides structured project management support for information security engagements, including coordination, stakeholder communication, progress tracking, and delivery oversight.

The Sr. Project Manager &Training Coordinator will ensure operational excellence, maintain strong client relationships, support commercial objectives, and drive continuous improvement across training and project delivery functions.

Role Mission

Claranet's strategy is to build long-term, trusted relationships with its customers by delivering market-leading, integrated services. We are seeking a leader to support the growth of our training services that also enables cross and up sell to other services we offer.

Objectives & Key Results

The Sr. Project Manager &Training Coordinator is part of the Project Management Office (PMO) team and represents a key link between clients, consultants, and leadership to ensure the successful delivery of information security Trainings and projects with high client satisfaction.

The key objectives will be to:

Deliver high-quality public and private training programmes globally
Improve training revenue tracking, forecasting, and reporting
Enhance client satisfaction and delegate experience
Optimise scheduling, trainer utilisation, and course execution efficiency
Maintain high client and partner satisfaction
Strengthen conference and partner training presence (e.g., Black Hat, QA, Check Point)
Work with marketing to raise our profile and drive course bookings
Standardise training governance, documentation, and reporting
Deliver high-quality projects on time and within scope
Optimise resource utilisation and efficiency
Mitigate risks and resolve escalations
Foster continuous improvement and collaboration

Duties and Responsibilities

Essential Roles & Responsibilities

Own and manage the annual training calendar, coordinating public and private course scheduling, trainer logistics, and conference submissions to ensure seamless delivery
Oversee training-related client engagement, bookings, pricing, invoicing, and revenue tracking to ensure commercial accuracy and client satisfaction
Ensure high levels of customer experience by owning the booking, pre-course information, joining instructions and working with trainers to ensure on the day user experience is exceptional
Maintain and govern all training systems, portals, documentation, and compliance requirements to ensure operational consistency and data integrity
Coordinate global conference participation, submissions, logistics, and promotional activities to strengthen brand presence and training visibility and ensure high levels of bookings
Close co-ordination with marketing to support promotion of our courses
Support internal coordination, onboarding, and process improvements to enhance operational efficiency and team engagement
Accountable for project planning, execution, client experience, and ensuring delivery aligns with Claranet's quality standards
Provide pre-sales support by assisting in scoping, preparing Requests for Proposals (RFPs), and preparing SoWs for potential projects
Lead and facilitate client meetings, driving agendas and outcomes (training submission, training feedback, etc)
Resolve conflicts, blockers, and escalations efficiently
Maintain and update training & project management tools with progress at each stage
Ensure timely delivery of project outputs such as reports, attestation letters, and other deliverables
Conduct quality checks and editorial reviews of client-facing deliverables
Share the required project closure data with the operations team to invoice for the deliverables
Collect client feedback on project performance to identify improvement areas
Support client relationship management initiatives
Collaborate with clients and internal teams to deliver high-quality engagements
Effectively work with cross-cultural teams and stakeholders
Participate in monthly BU review meetings
Contribute to knowledge sharing and best practice initiatives
Generate weekly, monthly, and ad-hoc business reports for management

Position Specifications

4+ years of experience in project coordination/ project management in a consulting environment
Proven experience managing end-to-end training programmes, including scheduling, client coordination, lifecycle management, and reporting
Excellent stakeholder management skills with the ability to interact confidently with clients, trainers, consultants, and senior leadership
Experience managing global stakeholders, trainers, clients, and conference or partner ecosystems
Experience supporting project management or delivery coordination for consulting engagements is desirable
Experience in driving user experience improvements in an on-line/remote service environment is strongly desirable
Strong operational management skills with the ability to own and drive end-to-end training operations
Strong understanding of training lifecycle management, scheduling, and operational governance
Strong communication and interpersonal skills
Demonstrated skills in time management, project scheduling, multitasking, managing expectations, and client communications
Experience with Project Management tools (preferred but not mandatory)
Project Management Certifications, such as CAPM, PMP, PRINCE2, are desired but not mandatory
Use of MS Office applications and email
Ability to communicate at all levels, both written and verbal

Senior Project Manager & Training Coordinator