Job Description

We are seeking a highly organized and customer-focused EDI Project Coordinator to support the successful execution and day-to-day management of electronic data interchange (EDI) operations. This role acts as the primary coordination point between the internal EDI team, clients, carriers, and business stakeholders to ensure EDI files are transmitted, tracked, monitored, and resolved in a timely and accurate manner. The EDI Project Coordinator will oversee transaction monitoring, issue tracking, communication management, implementation support, and service quality to ensure business-critical EDI processes run smoothly and meet customer expectations.

Roles and Responsibilities

Monitor EDI transaction flows and daily file processing activities. Ensure inbound and outbound EDI transactions are successfully transmitted and received. Review transaction reports, alerts, and exception logs to identify failures or delays. Coordinate resolution of failed transactions with internal EDI analysts and external insurance partners. Client and Carrier Communication Serve as a primary point of contact for clients and carriers regarding EDI-related issues. Provide timely updates on incidents, outages, file delays, and implementation progress. Communicate issue status, root causes, action plans, and expected resolutions. Facilitate meetings and discussions between internal teams and external stakeholders. Build and maintain positive working relationships with clients and carriers. Quality and Compliance Management Ensure EDI files meet quality standards before production deployment. Verify data accuracy and completeness within transactions. Monitor SLA compliance and transaction processing metrics. Identify recurring issues and drive continuous improvement initiatives. Ensure adherence to established EDI processes and standards. Incident and Escalation Management Log and track all EDI-related issues through closure. Prioritize incidents based on business impact. Escalate critical issues to EDI leadership when required. Coordinate cross-functional teams to achieve timely resolution.

Electronic Data Interchange Analyst