Job Purpose

Lead the Quality Assurance and Quality Control function across manufacturing operations to ensure consistent product quality, regulatory compliance, process reliability, and customer satisfaction. The role is responsible for establishing robust quality systems, driving continuous improvement initiatives, strengthening laboratory excellence, and fostering a culture of quality and safety across the manufacturing value chain.

Quality Strategy & Governance: Define and drive the quality strategy, governance framework, and performance metrics aligned to business objectives.
Quality Assurance Management: Lead the Quality Management System (QMS) and ensure compliance with quality standards, processes, and audit requirements.
Quality Control & Laboratory Excellence: Oversee laboratory operations and quality control processes to ensure accurate, reliable, and timely product testing.
Regulatory Compliance & Certifications: Ensure compliance with statutory, regulatory, customer, and certification requirements across manufacturing operations.
Customer Quality Management: Drive resolution of customer quality concerns and enhance customer satisfaction through robust quality systems and CAPA.
Continuous Improvement: Lead quality improvement initiatives using Lean, Six Sigma, and digital solutions to enhance process and product performance.
Manufacturing Quality Interface: Partner with manufacturing and technical teams to improve process capability, product consistency, and operational excellence.
Audit & Risk Management: Lead internal, external, and customer audits while driving timely closure of observations and mitigation of quality risks.
New Product & Process Validation: Support new product introductions, scale-ups, and process validation activities to ensure quality readiness and successful commercialization.
People Leadership & Capability Building: Build and develop a high-performing quality organization while fostering a culture of quality, safety, accountability, and continuous improvement.

Department Head - QA QC