About IKS Health: www.ikshealth.com

IKS Health enables the enhanced delivery of exceptional healthcare for today's practicing clinicians, medical groups and health systems. Supporting healthcare providers through every function of the patient visit, IKS Health is a go-to resource for organizations looking to effectively scale, improve quality and achieve cost savings through integrated technology and forward-thinking solutions.

Founded in 2007, we have grown a global workforce of 14,000 employees serving over 150,000 clinicians in many of the largest hospitals, health systems, and specialty groups in the United States. IKS Health revitalizes the clinician-patient relationship while empowering healthcare organizations to thrive. We take on the chores of healthcare — spanning administrative, clinical, and operational burdens — so that clinicians can focus on their core purpose: delivering great care.

Combining pragmatic technology and dedicated experts, our solutions enable stronger, financially sustainable enterprises.

By bringing joy and purpose back to medicine, we're creating transformative value in healthcare and empowering clinicians to build healthier communities.

Vision: Healthier Communities, Happier Clinicians, Thriving Organizations, Successful Healthcare for all.

Mission: Our mission is to enable the efficient delivery of excellent care. We will deliver on this promise in a manner that makes it a joy for all to work with us; becoming the trusted partner that ensures financial success for our clients and healthier populations in our communities.

POSITION DETAILS

Position:Senior Vice President

Location: Navi Mumbai

Qualification: Lifesciences / Clinical degree/ MBA (Preferred)

20+ years of experience working in healthcare with a strong understanding of provider industry
Proven track record of managing business unit / vertical that has teams across geographies, driving results and progressive leadership experience
Successfully driven operations with focus on ensuring customer satisfaction, operational efficiency and technology driven transformation
Spearheaded initiatives around people, process and technology for the business to operate efficiently impacting the bottom line and provide the necessary support to support top line growth
Degree in Management from a premier institute preferred but not mandatory
Experience in working in hyper-growth environment and ability to deliver solutions through structured problem solving
Demonstrated ability to show thought leadership and drive consultative conversations with executive leadership
Familiar with Healthcare Revenue Cycle Management and Clinical workflows along with knowledge of Practice Management Systems (Good to have)
Self-driven and proactive with ability to multi-task and prioritize issues in a complex environment.
Project management, implementation, planning and organizational skills
Excellent verbal and written communication skills
Excellent organization, motivation, leadership, and interpersonal skills
Ability to travel as needed

CHALLENGES

SVP, Operations is a key leadership position and an important enabler to IKS Health's endeavor of delivering best in class delivery to our healthcare clients that are leading physician groups and provider organizations. This role will lead the Delivery organization to ensure operational excellence with high levels of customer satisfaction. The role requires extensive collaborations with functional departments across IKS including but not limited to Sales, Product Development, Technology, Finance and Workforce Management. This role might require travel regularly within India and to the US 3-4 times a year that includes spending time at customer locations.

RESPONSIBILITIES

Lead the Business Unit Operations and manage capabilities such as Medical Coding, Clinical Data Management and Patience Access to ensure high levels of customer satisfaction, employee engagement and operational excellence
Take end-to-end ownership of operations, delivering services that are aligned to meet customer goals and success including contractual commitments
Manage the P&L to drive financial performance that meets and exceeds budgets; actively participate in the annual budgeting and monthly forecasting process
Be a key leader to drive financial improvement (with a goal to achieve 2X over the next 5 years) through initiatives that impact both top line growth and bottom line profitability
Closely monitor customer, financial and operational metrics at the overall business and account level to ensure the set targets are met. Proactively identify if there is a slack or an improvement, devise a plan and execute it by working closely with the delivery team and other enabling functions
Serve as a key senior client liaison with deep & meaningful relationships in the client organization that enable successful long-term partnerships and business growth
Work with the delivery leaders to resolve operational issues affecting the customer promptly and reporting performance metrics including economic value to the customer on a regular basis.
Continuously look for transformation opportunities through technology (AI, Automation and any other modern technology solutions), process improvement and best practices
Contribute to the business growth and strategy initiatives that will involve working with product leaders and market leaders in defining the GTM strategy for IKS products and solutions
Work with delivery and HR teams to drive a robust people engagement plan that ensures overall development for all team members and establishes IKS as an employer of choice
Mentor and coach direct reports to enable professional & personal growth. Developing, implementing & monitoring frameworks to elevate the human capital of the team
Leverage understanding of industry best practices to assess existing internal and client processes and identify opportunities to enhance the quality of outcomes or efficiency of delivery including automation.
Ensuring the resources are closely engaged and providing them a clearly defined career path while performance is meeting and exceeding the set targets.

Key Measurements of Success

Ensure operational metrics with regards to ensuring SLAs are met and/or exceeded
Ensure business metrics and value proposition is met and shared with the customer
Ensure solutions meet customer needs and protect IKS interests
Reduce provider escalations and ensure high levels of customer satisfaction and retention
High employee engagement, satisfaction, and retention
Ensure the customer will serve as a reference for IKS
Support revenue growth for the customer

Senior Vice President Operations