Key Responsibilities

Strategic Leadership

Develop and execute the operational strategy aligned with the Group's vision, business goals, and growth plans.
Drive operational excellence across all properties.
Establish annual business plans, budgets, and operational targets for all units.
Lead expansion, pre-opening, and transition projects across the group.
Identify opportunities for revenue enhancement and cost optimization.

Multi-Property Operations Management

Oversee the complete operations of all hotels, resorts, restaurants, and hospitality businesses within the group
Ensure consistent implementation of brand standards, SOPs, and guest service protocols
Monitor operational KPIs and drive performance improvements across all properties
Conduct regular property reviews and operational audits
Ensure seamless coordination between units and corporate functions

Financial & Commercial Performance

Drive achievement of annual revenue and EBITDA/GOP target
Monitor departmental productivity, payroll percentages, and operational cost
Ensure optimal utilization of resources and budget
Review daily, weekly, and monthly business performance report
Work closely with Revenue Management and Sales teams to maximize RevPAR, ADR, occupancy, banquet revenue, and F&B profitability
Lead cost-control initiatives without compromising guest experience

Guest Experience & Brand Standard

Leadership & Talent Development

Operational Compliance & Risk Management

Pre-Opening & Expansion Projects

Lead all hotel pre-opening activities from an operations perspective
Support project teams in planning manpower, operating supplies, equipment, and budgets
Ensure smooth launch and stabilization of new hotels and hospitality ventures
Develop operational readiness plans for all upcoming projects

Business Development Support

Provide operational inputs for acquisitions, management contracts, and new developments
Participate in feasibility studies and market evaluations
Identify new business opportunities and operational efficiencies

Vice President Operations