ticketing systems , Linux, Macos, Windows, Customer Support, Remote Support Tools, Analytical Skills, Technical Support, Troubleshooting

Saas, Bash, Python, Sql, SLA-driven support models, zendesk, Ticket prioritization frameworks, Jira Service Management, Web application troubleshooting, Technical support, Freshdesk

software integrations , Databases, Apis, CSS, IT support, HTML, Sql, Web Applications, Microsoft 365, Javascript, Software Support, Postman, api documentation, Customer Support, Google Workspace, technical support, zendesk, intercom, Crisp, browser developer tools, Freshdesk

Networking, Citrix, Dns, Windows, Itil, Okta, DHCP, Microsoft 365, Vpn, Incident Management, Macos, SCCM, Vdi, Compliance, Chat Support, Customer Service, Active Directory, Security, Troubleshooting, TCP-IP, Sharepoint, Teams

ticketing systems , SAP, Spss, Technical Documentation, Minitab, Remote Support Tools, Customer Relationship Management, Technical Support, Troubleshooting, Technical Writing, Jmp

containerization , Scripting, Tomcat, Networking, Backup, Windows, Restore, Proxy, Oracle, Load Balancer, SQL Server, MS SQL, Storage, Linux, Firewalls, Installation Configuration of DB, N-Tier Software Architecture, Troubleshooting, OpenText products, Technical Support, Enterprise Products, Problem Solving, Infrastructure and Cloud Technologies, Product Trace Logging, Installation Configuration and Maintenance of Mainstream OS

Saas, Jira, Sql, Troubleshooting, web-based applications

Kibana, Grafana, Postman, API development support, bug troubleshooting, SQL database troubleshooting, application product support

ticketing systems , Remote Support, screen-sharing platforms, advanced technical knowledge, knowledge base systems, Troubleshooting, Communication Tools