Position: Offshore Delivery Partner

Responsibilities: Offshore Delivery Management/Head | Global Service Delivery & Business Growth

Summary:

Experienced leader driving end-to-end delivery for global clients across USA, Europe, APAC, China, and Japan. Proven track record in Offshore Delivery Management, operational excellence, strategic growth, and customer success.

Domain: P&C Insurance /Commercial Insurance/ General Insurance.

Leaders must have managed P&C insurance delivery for any or all area such as Underwriting, Claims, Finance, Actuarial etc.

Client Service Delivery:

Lead end-to-end delivery management for multiple clients across global regions, including USA, Europe, APAC, China, and Japan.
Implement robust governance frameworks to optimize service delivery and ensure compliance with operational standards.
Drive metrics-based performance management and proactive risk mitigation strategies.
Develop and execute growth strategies to enhance customer satisfaction and retention.

Business Development

Formulate strategic account plans leveraging current footprint, capabilities, and partnerships.
Identify opportunities for AI adoption and align solutions with customer priorities and competitive landscape.
Structure deals and articulate value propositions addressing client pain points and strategic objectives.
Establish Centers of Excellence and build strategic alliances to unlock new revenue streams.

Customer Relationship Management:

Build and maintain strong relationships with client stakeholders, including CXO-level executives.
Manage P&L to achieve top-line and bottom-line growth targets.
Drive initiatives to improve customer satisfaction and manage escalations effectively.

Capability Development & Talent Management:

Oversee resource planning and identify capability gaps to ensure delivery readiness.
Implement competency development programs and performance management frameworks.
Foster employee engagement and collaboration to build high-performing teams.
Develop and execute strategies for attrition control and talent retention.

Operational Excellence:

Ensure operational efficiency by meeting or exceeding key performance indicators across service delivery, productivity, and quality.
Manage portfolio P&L, profitability, and resource utilization to achieve financial objectives.
Continuously improve processes to drive cost optimization and operational agility.

Specialties:

Offshore Delivery Partner (P&C Insurance)