O365, Salesforce, ServiceCloud, G Suite, Zoom

Customer Success, Consulting, Account Management, SaaS tools

Customer Success, Dashboards, Jira, D2C, Gainsight, Account Management, Spreadsheets, Growth, WhatsApp Business Platform, CRM, Freshdesk

Advanced Excel, Tableau, Marketo, Sql, Salesforce, Clari, Amplitude, zendesk, WalkMe, Freshdesk

Hubspot, Salesforce, NPS, SaaS metrics, adoption rates, Churn, Gainsight, CSAT, NRR

risk management tools , Customer Success, Customer Support, Problem-solving, Troubleshooting, Analytical Thinking, Financial Markets, investment analytics, Client Services

Customer Success, Marketing Automation, Product Operations, AI-enabled platforms, customer engagement tools, lifecycle automation, Product Support

Hubspot, Salesforce, Upselling, Gainsight, zendesk, Customer Success metrics

Saas, Cloud Services, Customer Success, Salesforce, Google Workspace, Case management systems, Account Management, Renewals

Confluence, Jira, Data fluency, Salesforce, AI fluency, Clari, Observe, zendesk, hands-on proficiency with Claude and other AI tools