Who We Are:

Dräger manufactures medical and safety technology products. In so doing, we protect, support, and save people's lives around the world in hospitals, with fire departments, emergency services, authorities, and in mining as well as industry. Founded in Lübeck in 1889, Dräger has grown into a worldwide, listed enterprise in its fifth generation as a family-run business. Dräger has more than 16,000 employees worldwide and is present in over 190 countries around the globe. In 2024, the company generated net sales of EUR 3.4 billion.

Dräger technology is used all over the world. We operate in around 50 countries with our own sales and service companies directly on location where our customers are.

About the job:

Role: Customer Support Executive

Location: Bangalore

Department: Service – Customer Support

Key Responsibilities:

Handle customer calls/messages and create service orders in SAP/CRM
Coordinate installation service orders and verify warranty/POS details
Assign service calls, follow up with technicians, and ensure TAT closure
Prepare customer invoices and share monthly MIS/AR reports
Create spare part quotations, follow up on orders, and ensure timely delivery
Track outstanding payments and coordinate with Finance for adjustments
Share customer feedback links, analyze survey results, and prepare reports

Requirements:

Diploma/Graduate
3–5 years experience in SAP/CRM-based customer service
Good communication skills (English & Hindi)
Strong MS Office, coordination, and problemsolving skills

Why Join Us

Inclusive and diverse workplace culture.
Professional growth and development opportunities.
Flexible work arrangements and supportive policies.

Equal Opportunity Employer Statement

Draeger is an equal opportunity employer that values diversity at all levels. We welcome applications from individuals of all backgrounds, including but not limited to race, ethnicity, gender identity, sexual orientation, disability, and veteran status.

Application Process

Interested candidates can apply by submitting applying to the job role. If you have questions about the role or our inclusivity practices, feel free to reach out to [HIDDEN TEXT]

We look forward to welcoming diverse talent to our team!

Apply now and be part of a team that's engineering life-saving technology.

ORM & Customer Support Executive

Customer Support Executive