Fei Fah Medical Manufacturing Pte Ltd is a Singapore-based manufacturer specialising in wellness, healthcare, and personal care products. Building on a heritage of traditional medicated formulations, the company develops and manufactures topical health products, skincare, and wellness solutions under structured quality and regulatory standards. With growing capabilities in formulation development, quality systems, and production, Fei Fah supports the development and manufacture of innovative health and beauty products for regional markets.

WAREHOUSE & LOGISTICS MANAGER

Location: Singapore

Reports to: CEO

Role Summary

The Warehouse & Logistics Manager is responsible for end-to-end warehouse, logistics and inventory management, with a strong emphasis on inventory planning, stock optimization and cost control.

This role requires a hands-on leader who is comfortable balancing strategic planning with day-to-day execution. During manpower constraints or peak periods, the Manager is expected to roll up sleeves and support warehouse operations directly, while continuing to lead, prioritize and make sound operational decisions.

Key Responsibilities:

Inventory Planning & Control

Own overall inventory health across raw materials, procurement, packaging and finished goods.
Analyse historical data, sales trends and production plans to forecast inventory needs, particularly ahead of peak sales periods.
Set and manage reorder points, safety stock levels and inventory ageing controls.
Proactively identify overstock, slow-moving and obsolete items and implement corrective actions.
Drive inventory-related cost savings through improved turnover, space utilization and reduction of write-offs.
Oversee cycle counts and stock takes to ensure high inventory accuracy.

Warehouse Operations

Oversee daily warehouse activities including receiving, put-away, storage, picking, packing and dispatch.
Be operationally present on the warehouse floor, especially during peak demand and / or manpower shortages.
Step in to support execution when required, while maintaining oversight of priorities and standards.
Ensure efficient warehouse layout, storage methods and material flow.
Enforce SOPs for handling, labelling and traceability.

Logistics & Distribution

Plan and manage inbound and outbound logistics in line with production schedules and customer delivery requirements.
Coordinate with logistics and transport partners to ensure timely and cost-effective deliveries.
Resolve delivery issues quickly and pragmatically to minimize operational disruption.

Sourcing & Procurement

Support the sourcing and procurement of raw materials, packaging and other operational requirements, ensuring competitive pricing, appropriate quality and timely availability.
Evaluate and coordinate with suppliers, including obtaining quotations, comparing lead times and commercial terms, and maintaining reliable supply sources.
Identify cost-saving opportunities and alternative / backup suppliers while ensuring procurement decisions are aligned with inventory requirements, production plans and company policies.

Manpower & Team Management

Lead, manage and develop the warehouse and logistics team.
Optimize manpower deployment, shift planning and task allocation based on workload and demand fluctuations.
Balance productivity and cost, minimizing unnecessary overtime while meeting service levels.
Coach team members through example, particularly during high-pressure periods.

Process Improvement & Systems

Use inventory systems / WMS to track stock movement, productivity and performance.
Analyse operational data and KPIs to identify gaps and improvement opportunities.
Implement practical process improvements that enhance efficiency, accuracy and cost control.

Safety, Quality & Compliance

Ensure compliance with workplace safety regulations and company policies.
Maintain appropriate storage and handling standards in line with manufacturing and quality requirements.
Promote a disciplined, safety-first culture within the warehouse.
Any other duties as required by Management.

Requirements:

Minimum Diploma or Degree in Supply Chain, Logistics, Operations Management or related discipline.
With at least 5-8 years of warehouse and logistics experience in manufacturing, FMCG, pharmaceutical or similar environments.
Strong hands-on experience in inventory planning, forecasting and stock optimization.
Proven experience managing warehouse teams while remaining actively involved in operations when required.
Possess strong business acumen with a clear understanding of inventory cost impact.
Hands-on, adaptable and comfortable working on the warehouse floor when needed.
Strong leadership presence with experience in managing warehouse operations.
Structured, calm and decisive under pressure.
Possess strong critical thinking and problem-solving skills.

KPI FOR WAREHOUSE & LOGISTICS MANAGER
Inventory Accuracy & Control

Maintain ≥ 98-100% inventory accuracy(system vs physical)
Resolve all existing stock discrepancies within 3-6 months
Conduct monthly cycle counts with variance ≤ 0.5%
Ensure full traceability of all inventory movements

Stock Availability & Planning

Achieve 0 Out-of-Stock (OOS) for critical raw materials
Maintain ≥ 95-98% stock availability across all SKUs
Implement and maintain reorder points, safety stock and forecasting system
Ensure no production disruption due to inventory shortage

Operational Accuracy (Zero Error Mindset)

Maintain ≤ 1% error rate (picking, packing, delivery)
Target: 0% for critical items)
Ensure 100% root cause analysis &corrective action for all errors
Implement process improvements to eliminate recurring issues

ERP &Process Optimization

Achieve full ERP / WMS adoption across warehouse operations
Implement 2-3 process or system improvements within first 6 months
Reduce manual processes and duplication by ≥ 20%

Service Level & Operational Efficiency

Achieve ≥ 98% on-time fulfilment /dispatch rate
Maintain smooth coordination with Production, QA and Sales
Minimize operational delays attributable to warehouse/logistics

Vendor &Supply Reliability

Maintain ≥ 95% supplier on-time delivery performance
Establish backup suppliers for key materials
Improve and monitor lead time consistency and reliability

Reporting& Data Visibility

Establish weekly & monthly dashboards covering:
Inventory levels & ageing
Stock movement & turnover
Error rates & OOS risks
Ensure reports are accurate, timely and actionable
Provide clear data to support decision-making

Team Performance & Capability

Build a stable, accountable and cross-trained team
Eliminate single point dependency in key functions
Achieve 100% SOP adherence across warehouse operations
Improve team productivity and discipline over time

Manpower Planning & Readiness

Ensure adequate manpower coverage at all times
Maintain access to backup manpower pool(drivers, assistants)
Reduce reliance on ad-hoc / last-minute hiring
Optimize manpower deployment to balance cost and efficiency