Out of Hours Nurse Coordinator

About Muve Healthcare

Muve Healthcare is a CQC regulated care provider delivering high-quality support to adults and young people with a wide range of needs including learning disabilities, autism, mental health, personal care and complex care.

Our Out of Hours Team plays a vital role in ensuring the safe and effective delivery of care outside normal office hours. The team provides operational support to care staff, responds to emergencies and ensures our services continue to operate safely and in line with company policies, legislation and CQC requirements.

Purpose of the Role

The Out of Hours Coordinator is responsible for overseeing the safe delivery of services outside normal office hours.

You will provide guidance and support to frontline care staff, respond to incidents and emergencies, monitor care systems and ensure that policies, procedures and safeguarding responsibilities are followed at all times.

This is a lone working position requiring excellent judgement, resilience and the ability to remain calm under pressure. Although you will often work independently, management support is available whenever required.

The safety of the people we support, our staff and the continuity of our services must always be your priority.

Key Responsibilities

Operational Support

Provide remote support and guidance to care staff working in the community and supported living services.
Respond promptly to telephone calls, emails and operational issues.
Provide advice to staff to ensure safe and effective care is maintained.
Make decisions within your level of authority and escalate concerns appropriately.

Emergency Response

Respond to emergency situations affecting the people we support or staff.
Coordinate emergency responses in line with company procedures.
Attend services where required to provide operational support.
Ensure appropriate emergency services are contacted when necessary.
Escalate serious incidents immediately to the On Call Manager or Senior Manager.

Workforce Monitoring

Monitor the Birdie care system to ensure staff have logged into and out of scheduled visits.
Contact staff who have not arrived for scheduled shifts.
Arrange emergency cover where staff report sick or fail to attend work.
Support with last-minute staffing changes to maintain safe service delivery.

Quality Assurance

Review care notes to ensure records are completed accurately and in a timely manner.
Carry out video spot checks with care teams where appropriate.
Conduct staff supervisions when required.
Complete welfare checks for staff or people we support where concerns have been identified.
Monitor compliance with company policies and CQC standards.

Incident Management

Ensure incidents are managed safely and appropriately.
Confirm that incident reports, body maps, medication records and other documentation are completed where required.
Ensure safeguarding procedures are followed.
Escalate concerns relating to abuse, neglect or serious risk without delay.
Maintain accurate records of all actions taken during your shift.
Ensure incidents are escalated to EDT where appropriate.

Communication

Maintain regular communication with operational managers where required.
Complete comprehensive shift handover reports.
Ensure important information is communicated clearly to incoming colleagues.
Record all significant events accurately.

Responsibilities

You are responsible for ensuring:

The safety and wellbeing of the people we support.
Company policies and procedures are followed at all times.
CQC regulations are upheld.
Emergency procedures are implemented when required.
Accurate records are maintained.
Staff receive appropriate support outside normal office hours.
Professional standards are maintained throughout every shift.

Essential Experience

Applicants should have experience in one or more of the following areas:

Learning disabilities.
Autism.
Mental health.
Personal care.
Complex care.
Community care.
Supported living.
Incident management.
Emergency response.
Lone working.
Staff supervision or senior care roles.

Experience using electronic care management systems such as Birdie is desirable.

Essential Skills

Successful candidates will demonstrate:

Excellent communication skills.
Must be able to convers clearly in English as well as written.
Strong decision-making ability.
Confidence working independently.
Excellent organisational skills.
Ability to prioritise competing demands.
Calmness under pressure.
Strong attention to detail.
Excellent written record keeping.
Good IT skills.
Professional judgement.
Ability to build positive working relationships.
A thorough understanding of safeguarding responsibilities.

Personal Qualities

We are looking for people who are:

Calm and professional.
Reliable and dependable.
Proactive.
Resilient.
Highly organised.
Approachable and supportive.
Confident making decisions.
Able to remain objective during challenging situations.
Committed to delivering safe, high-quality care.

Lone Working

This role involves working independently for significant periods. You must be comfortable making decisions within your level of responsibility while recognising when matters require escalation.

Support from managers is always available when required, however you will often be the first point of contact for operational issues outside normal office hours.

Waking Night Requirement

This is a waking night position along with twilights and weekends as well as UK Bank Holidays. You are expected to remain awake, alert and available throughout your entire shift to respond immediately to operational issues, emergencies and requests for support.

Sleeping while on duty is considered gross misconduct.

Our Expectations

The Out of Hours Team provides reassurance, leadership and operational oversight when other departments are closed. Every decision made during an out of hours shift has the potential to impact the safety of the people we support, our staff and the reputation of Muve Healthcare.

We expect our Out of Hours Coordinators to lead by example, communicate professionally, follow procedures without compromise and provide a calm and dependable presence throughout every shift. Your role is to ensure that safety, compliance and high-quality care remain our priority at all times.