Itil, Change Management, Problem Management, Operational Governance, service coordination

Appdynamics, Sql, Databases, Splunk, Distributed Systems, BMC Remedy, Enterprise Applications, Elk, Dynatrace, Application Support, Servicenow, Azure, Apis, ITIL Incident Problem Change, Production Support, Integration layers, Logs, Monitoring dashboards, Incident Problem Management, Jira Service Management, Cloud environments

common technology processes and tools, ServiceNow Platform, ITIL V3 or V4 certification