Servicenow, BMC Remedy, Microsoft Office 365, Outlook, Desktop Troubleshooting, Vpn, Windows 10, audio-video conferencing, Active Directory, Jira Service Management, meeting room technologies, ManageEngine, Teams, end-user support

Microsoft Active Directory, Ms Office 365, Gpos, Cisco Jabber, Enterprise encryption solutions, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Basic knowledge of Mac operating system, Helpdesk ticketing systems, Windows 7-10

Network Devices, Wan, Microsoft Intune, Lan, Routers, Vpn, Switches, Firewalls, macOS operating systems, network printer setup, Windows Autopilot, Wi-Fi, Active Directory, ITSM tools, Microsoft 365 applications, IP address configuration