react.js , code optimization , Scripting, Github, PostgreSQL, Laravel, Docker, MySQL, Debugging, Nestjs, Performance Tuning, Node.js, software testing, Git, Server Management, MongoDB, Rest Apis, Kubernetes, CI CD Pipelines, Text Speech and Call AI applications, Next.js, DevOps practices, third-party integrations, AI automations

Ms Office, BPO operations team management, Kpi Monitoring, BPO tools

Ms Office, BPO operations team management, Kpi Monitoring, BPO tools

Ms Office, BPO Tools, Kpi Monitoring, Performance Management

shrinkage , SLA, Attrition, AHT, Kpi Monitoring, CSAT analysis