Job Description:

Job Description

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*

Global Investigations process deals with handling of payment related queries received from banks, internal BOA departments, customers, nostro outstanding & returned payments. All queries require detailed analysis & resolution as per standard timelines. The team handles Investigations for all currencies arising for Asia, EMEA & US regions.

Job Description*

The associate will report to an FLM and will be working as an IC

Associate will be responsible for resolving queries raised by clients, internal departments, BOFA branches and External Banks and providing a resolution in a timely manner

Deliver and manage individual targets and contribute towards process metrics

Understand, interpret process procedures and regulations

Responsibilities*

Review incoming messages from external banks/clients and index them into GIN cases as per procedure
Investigate and identify root cause for an enquiry and take it to closure as per procedures
Contact external banks through SWIFT correspondence messages.
Pass payments adjustments entries on client accounts, internal accounts & nostro accounts
Follow up with external banks for details and confirmation
Co-ordinate with teams onshore/offshore in day to day activities
Works meticulously as per defined procedures and highlight anomalies as per recent changes in the process
Thoroughly familiar with the Payment Concepts. i.e., MT 103/202/202Cov and other admin messages
Deliver with accuracy and timeliness

Requirements*

Education*

The Candidate must be a Graduate or Post Graduate – Commerce (B.Com) or MBA (Finance)

Certifications If Any

Experience Range* upto 6 years

Foundational skills*

Good Payments knowledge & Investigations experience
Payments Certification would be added advantage
Logical understanding of Payments flow

Desired Skills

Strong attention to detail and ability to work both independently as well as part of team
Willingness to learn and adapt to changes

Work Timings*

Rotational : 11:30 am to 11:30 pm (any 9 hours)

Working hours as per business requirement of region supported – 24*7

Job Location*

Gurugram

Senior Team Member