Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

Role:

Training: Training new hire batches on pre-process & Process which includes domain, communications, soft skills and travel induction
People Management: Should be able to identify EWS (Early Warning Signals), provide feedback, create coaching environmentKey Accountability:
Hiring: Hiring candidates as per client and process requirement on all communication parameters
Training Performance: End to end responsibility of training deliverables like throughput, certification, early production performance, etc. Conduct interventions during process training and nesting.
Detailed daily New Hire training review
Reporting: Ensure all training reports including internal stakeholder and clients should be shared on time accurately
Content Creation: Should be able to conduct TNI (Training Need Identification) and make changes in pre-process training plan accordingly
Knowledge Management: Ensure floor agents go through timely monthly check, floor refreshers, etc.
Stakeholder Management: Should be able to manage internal communication with peers, stakeholders and clients
Coordination: Conduct interventions during process training and nesting
TNI Refreshers: Identify agent strengths to identify areas of improvement and provide concrete work plan for improvement. Create intervention plan basis TNI including SBS, one on one coaching, briefing, classroom sessions, on floor activities

Qualifications

Special Role Requirement:

Excellent written and verbal communications. Bilingual in English
Should be willing to work in 24*7 environment, (6 days)
Should be willing to work in non-weekend offs
Proficiency in MS office
Travel readyWork Experience:
Travel Experience: +3 Years
Training Experience: Should have sound understanding of the training function and should have spent +2years in training department
Corporate travel experience GDS - AMADEUS or Sabre knowlege any 1 is a must Certification/ Domain Certification (If Applicable): GDS Certifications will be an added advantage.

Assistant Manager - Process Training - Travel/GDS

Assistant Manager - Process Training ( Airlines Process/ IATA/ GDS/ Travel/ TMC ) - Vizag