Job Description For Property Manager

The Commercial Building Property Manager is responsible for the overall day-to-day management, operations, maintenance, and financial performance of a commercial property. The role ensures safe, compliant, cost-effective, and high-quality facility operations while maintaining strong relationships with tenants, vendors, and stakeholders.

Key Responsibilities

Property Operations & Maintenance

Oversee daily operations of the commercial building, ensuring optimal functionality of all systems.

Ensure preventive and breakdown maintenance of civil, electrical, mechanical, HVAC, plumbing, fire & life safety systems.

Maintaining and timely renewals of statutory compliance with local authorities and regulatory bodies (Fire NOC, electrical inspections, lifts, environmental norms, etc.).

Maintain service level agreements (SLAs) and key performance indicators (KPIs) for all facility services.

Ensure building aesthetics, cleanliness, landscaping, and common area upkeep.

Financial & Budget Management

Prepare and manage annual OPEX and CAPEX budgets for the property.

Monitor expenses, control costs, and optimize operational efficiency.

Validate vendor invoices, track expenditures, and ensure budget adherence.

Support CAPEX planning, execution, and closure in coordination with Capex and procurement teams.

Vendor & Contract Management

Manage, and evaluate facility service vendors (housekeeping, security, engineering, pest control, façade cleaning, etc.).

Ensure vendor compliance with statutory requirements, safety standards, and contract terms.

Conduct regular performance reviews and audits of service providers.

Tenant & Stakeholder Management

Act as the primary point of contact for tenants on all property-related matters.

Address tenant complaints, service requests, and escalation management.

Coordinate fit-out activities in line with building guidelines and handover protocols.

Conduct regular tenant meetings and ensure high occupant satisfaction.

Health, Safety & Compliance

Implement and monitor health, safety, and environmental (HSE) policies.

Conduct risk assessments, safety audits, and emergency preparedness drills.

Ensure compliance with company policies, client standards, and statutory regulations.

Drive continuous improvement in safety culture across the site.

Team Leadership & Administration

Lead and manage on-site facility teams and supervisors.

Ensure proper manpower planning, duty rosters, performance reviews, and training.

Creating and submitting the weekly MIS/MMR/QBR of site operations to client in time with accuracy.

Maintain documentation, SOPs, AMC records, drawings, warranties, and site registers.

Prepare and present MIS, dashboards, and monthly reports to management/client.

Asset & Lifecycle Management

Maintain asset registers for building infrastructure and equipment.

Monitor asset performance and plan replacement or upgrades.

Support sustainability initiatives, energy management, and cost reduction programs.

Qualifications & Experience

Bachelor's degree in Engineering (Civil / Mechanical / Electrical) or Facilities Management.

8–10 years of experience in managing commercial buildings or business parks.

Strong understanding of building systems, statutory compliance, and facility operations.

Experience Working With Corporate Clients And Multinational Tenants Preferred.

Skills & Competencies

Strong leadership, coordination, and communication skills.

Financial acumen and budget control capability.

Vendor management and negotiation skills.

Problem-solving and decision-making ability.

Good knowledge of safety regulations and compliance standards.

Proficient in MS Office and reporting tools.

Key Performance Indicators (KPIs)

Tenant satisfaction and retention

Budget adherence and cost optimization

Compliance and safety audit scores

Downtime reduction and service quality

Timely execution of CAPEX and upgradation projects

Property Manager- Mumbai