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We are currently seeking a PMO Business Manager to join our team in Bengaluru, Karntaka (IN-KA), India (IN).

Job Title: PMO Business Manager / Service Delivery Partnership Specialist

Location: Bangalore
Experience: 6+ Years

Job Summary

We are seeking an experienced PMO Business Manager / Service Delivery Partnership Specialist to drive service delivery excellence, business operations, financial governance, and stakeholder management. The ideal candidate will have strong experience in P&L management, budgeting, forecasting, cost optimization, commercial governance, contract management, and PMO operations. The role requires close collaboration with business leaders, delivery teams, and cross-functional stakeholders to enhance operational efficiency and ensure successful service outcomes.

Key Responsibilities

Service Delivery & Stakeholder Management

Plan, lead, and govern strategic service partnership initiatives.
Build and maintain long-term relationships with internal and external stakeholders.
Collaborate with cross-functional teams to improve service delivery performance and customer satisfaction.
Facilitate governance reviews, steering committee meetings, and stakeholder discussions.
Ensure effective communication across delivery, finance, operations, and leadership teams.

PMO & Business Operations

Drive PMO governance, reporting, risk management, and operational excellence initiatives.
Track and monitor key service delivery metrics, KPIs, SLAs, and business outcomes.
Identify operational risks, issues, dependencies, and implement mitigation strategies.
Support organizational transformation and continuous improvement programs.

Financial Management & Commercial Governance

Manage and support P&L reporting, budgeting, forecasting, financial planning, and resource allocation.
Drive cost optimization initiatives and improve operational efficiency.
Monitor revenue, margins, utilization, and financial performance against targets.
Support commercial contract reviews, renewals, closures, and compliance activities.
Provide financial insights and recommendations to leadership for business decision-making.

Service Improvement & Compliance

Ensure compliance with contractual obligations, service agreements, and organizational policies.
Drive continuous process improvement initiatives to enhance service quality and operational effectiveness.
Support the development and implementation of new service offerings and business opportunities.

Team Enablement

Provide guidance, mentoring, and training to team members on PMO practices, governance, and business operations.
Promote knowledge sharing and best practices across delivery and operational teams.

Required Skills & Experience

Mandatory

6+ years of experience in PMO, Business Management, Service Delivery Management, or Operations Management.
Strong experience in:
- P&L Management
- Budget Planning & Forecasting
- Financial Analysis & Reporting
- Cost Optimization
- Commercial & Contract Management
- Stakeholder Management
- Governance & PMO Operations
Experience in preparing executive dashboards, MIS reports, and performance metrics.
Strong analytical, problem-solving, and decision-making abilities.
Excellent communication, presentation, and stakeholder engagement skills.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

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