Project Role : Business Process Architect

Project Role Description : Analyze and design new business processes to create the documentation that guides the implementation of new processes and technologies. Partner with the business to define product requirements and use cases to meet process and functional requirements. Participate in user and task analysis to represent business needs.

Must have skills : Oil and Gas Upstream

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Role Overview

The Wells Application Support Analyst provides hands-on L1–L3 technical and functional support for Wells and Well Planning applications. The role handles incident resolution, patch management, reporting support, and minor enhancement delivery for the global Wells application portfolio of approximately 90 in-scope applications.

Key Responsibilities

Resolve L1–L2 incidents for Wells applications via ServiceNow within SLA targets escalate L3 issues as required

Support and maintain Spotfire and PowerBI global dashboards, automation services, and scheduled email reports

Apply patches, security updates, and minor upgrades to vended Wells applications per COP change management processes

Perform configuration changes, user access provisioning, and role management for Wells platforms

Conduct functional and technical troubleshooting for custom Wells applications (read-only custom apps needing support)

Support enhancement delivery for BU-specific development needs using standard software management processes

Perform test script execution during upgrade and patch cycles document results

Maintain technical documentation, knowledge base articles, and support runbooks

Participate in Agile sprint ceremonies and update JIRA stories promptly

Coordinate with SaaS solution providers for vendor escalations and resolution tracking

Required Skills & Tools

Spotfire (report support, automation services), Power BI (report publishing, workspace admin)

L1/L2 incident handling, patch application, access management

Exposure to any of: Landmark, Halliburton, or equivalent well planning software (advantageous)

REST API awareness, basic scripting (Python or PowerShell) for automation tasks

ServiceNow, JIRA — daily usage required

Change management (COP CPISP awareness), SOX compliance basics

Nice to Have

Prior support experience with SaaS-delivered engineering applications

Exposure to Oil & Gas drilling or completion workflows

Experience with automated testing or regression testing frameworks

Azure DevOps familiarity