Job Description

1.Resolve Customer queries, escalations & handle critical situations. (Technical Queries)

2.Manages email, chats, calls from customers.

3.Resolve customer issues in a timely and consistent manner

4.Manage time and productivity to meet daily individual and team ticket targets

5.Stay updated with the knowledge of internal system

6. Good with Technical & Analytical Skills

7. Excellent Communication Skills. Proficient in Languages English & Spanish.

8. Basic knowledge of Hardware Networking

9. Proficient in Software Knowledge (MS Office - Word, Excel & Outlook preferred, Team Viewer, Skype, Browsers i.e. IE, Mozilla & Chrome)

Industry: IT/ ITES /Operations / Customer Service

Functional Area: IT/ ITES / Operations / Customer Service

Role: Spanish Language Expert

Employment Type: Permanent Job, Full Time

About IMerit :

iMerit is a leader in expert data solutions for training, tuning and evaluating AI models and computer vision systems. iMerit helps frontier AI labs, AI-native companies and enterprises build more accurate, reliable, and domain-aware models. iMerit delivers high-quality multimodal data across industries such as high-tech Generative AI, autonomous mobility, healthcare AI, and robotics.

Through Scholars, its global network of specialists such as linguists, physicians, scientists, engineers, and other subject matter experts, iMerit powers high-quality data creation, reasoning evaluation, model alignment, and human feedback workflows for next-generation AI systems. Its proprietary Ango Hub platform allows customers and experts to collaborate on complex multimodal data to generate highly curated and validated training artifacts for high-stakes models.

iMerit's client base includes 3 of the top 7 GenAI labs, 8 leading AV companies, leaders in healthcare AI, and several robotics startups. In 2026, iMerit was acquired by EXL (NASDAQ:EXLS), a global data and AI solutions company. For more information, visit imerit.ai.

Spanish Language Expert - Tech Support - Off-role