Mulesoft, Ionic hybrid platform, Omni-channel contact centres, CRM built on Salesforce and Heroku

Inbound Calls, Outbound Calls Handling, Record Keeping, customer interactions, Trouble Shooting

Outlook, Microsoft Office, JIRA, Excel, Word, CFPB, TILA, CRM ticketing tools, RESPA, Fiserv, TEMPO, Black Knight, TRID