About Foundever ™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter

Job Summary

Foundever is seeking an experienced Network Operations Engineer (L3) to take senior technical ownership of our most complex, high-impact network incidents and keep our global network running. Sitting at the top of the network operations escalation path, you will be the senior authority for Priority 1 and Priority 2 incidents - leading incident response, driving root-cause analysis, and delivering the projects, automation and process improvements that stop problems from recurring.

This is a hands-on, high-trust role for an engineer who wants to own outcomes across routing & switching, data centre networking, SD-WAN, load balancing and security (Cisco ASA, FTD, Umbrella and Checkpoint), working alongside experienced peers in a 24×7 follow-the-sun team.

Responsibilities:

Own and resolve escalated Priority 1 and Priority 2 network incidents act as the senior point of escalation for L1 and L2 engineers and communicate high-impact issues to stakeholders.
Lead root-cause analysis and post-incident reviews, driving permanent fixes and process improvement.
Lead network projects - upgrades, migrations and installations - delivering on time and within budget.

Support, Design and deploy LAN, WAN, WLAN and SD-WAN solutions for high availability and redundancy.
Configure and manage routers, switches, firewalls and load balancers (Cisco, Checkpoint, F5, Kemp).
Monitor network performance and capacity using Entuity, Meraki and LiveAction proactively identify and prevent issues.
Drive the adoption of agentic AI within network operations processes to improve overall visibility and responsiveness.
Enforce network security policies and support audit and compliance closure (PCI DSS, ISO 27001, NIST, GDPR).
Maintain network documentation, diagrams and SOPs in the GNS wiki.
Coordinate with vendors for critical and escalated issues.
Work as part of a 24×7 rotational, follow-the-sun operations/engineering team.

Qualifications:

7+ years in network and security engineering and operations, including L3 / escalation experience.
Deep routing and switching: BGP, OSPF, EIGRP, MPLS.
Hands-on across the stack: Cisco ASR/ISR, Catalyst 9500/9300/9200, Nexus and Meraki (MS/MR/MX) firewalls and VPNs (Cisco ASA, FTD, Checkpoint, Umbrella) load balancers (F5, Kemp) proxy and content filtering (Cisco WSA, Skyhigh / McAfee Web Gateway).
Network monitoring with Entuity, SolarWinds or LiveAction.
CCNP (Enterprise, Data Center or Security) strongly preferred bachelor's in Engineering / Science / IT (or equivalent experience) preferred.
Willing and able to work 24×7 rotational shifts.

Additional Skills that Would Be Beneficial:

Cloud networking experience (AWS, Azure or Google Cloud).
Network automation (Python, Ansible).
Experience in enterprise, financial and data centre environments.

Technical Skills & Qualification:

Education (if beyond High School or equivalent): Preferred - Bachelor in Engineering - Computers / Electronics / Communication or related field, Graduate/Post Graduate in Science/Math/IT
Cisco Certified Network Professional Enterprise / Data Center / Security would be an added advantage.
Willing to work in a 24x7 rotational shift.

Benefits:

Senior technical ownership - you sit at the top of the escalation path and own how our global network performs.
Professional growth - support for CCNP and cloud networking certifications, and exposure to large-scale transformation work.
Competitive compensation - attractive salary and incentive eligibility.
A supportive, global team operating a modern follow-the-sun model.

Senior Network Operations Engineer (L3)