Communication Skills, Handling Customer Complaints, Basic Computer Skills, Active Listening, Problem-solving, Good verbal and written communication

International Voice Process, Customer Service

Lump Sum Distribution, Payment Operations, US Retirement Services, Deferred Annuity, Inservice withdrawal, Customer Support, Money Out processes, Immediate Annuity, Hardship withdrawal determination and payments, Required Minimum Distributions, Fraud Detection, Reconciliation, Payment Processing, Defined Contributions, Loan payoff, Complex Distributions, Rollover out, Risk management, Survivor benefit, child support

Fluent In English, Technical support, Customer service

Customer service, Voice Process, Inbound calling, English Communication, Active Listening, Problem Solving, Query Resolution

Microsoft Excel, order-management workflows, customer service software, Google Docs

Active Listening, Problem-solving, Customer service, Communication

Performance Monitoring, Closing, Training, customer feedback, Face-to-Face Meetings, Outbound Telephone Calls, Email Communications, Brand Awareness, Guidance