IT Operations & Technology Specialist

Location: India - open to candidates based in any M Moser Associates office location across India

Work Arrangement: Work from office

Experience: 2-5 years

Department: Global IT / Methods & Systems

About M Moser Associates

M Moser Associates is a global workplace design, engineering, project management and construction delivery firm. Technology is central to how our people collaborate and deliver projects worldwide.

Role Overview

We are seeking a hands-on, service-oriented IT Operations & Technology Specialist to provide daily technology support across our India offices. You will work closely with the Global IT team and IT Operations & Technology Lead to help employees use devices, office technology, design applications and approved AI tools effectively.

Key Responsibilities

Provide timely, friendly first-line support to employees in person and remotely, ensuring all teams receive the same high standard of service.
Set up, maintain and troubleshoot laptops, desktops, monitors, mobile devices, printers and meeting-room technology.
Support onboarding and offboarding, including device allocation, software installation, access requests and asset recovery.
Assist users with Microsoft 365, Outlook, Teams, OneDrive, SharePoint, Wi-Fi, VPN and everyday office IT issues.
Provide first-level support for approved design and project-delivery applications; coordinate complex issues with Global IT, vendors or specialist support teams.
Maintain accurate IT asset and software-licence records, and support routine patching, antivirus and device-health checks.
Provide first-line guidance on approved AI tools, including Microsoft Copilot and ChatGPT, in line with company security and confidentiality requirements.
Proactively identify recurring issues and practical improvements to make technology easier and more reliable for users.
Assist with office IT setup, equipment procurement, technology rollouts and vendor coordination.

Qualifications and Experience

Bachelor's degree, diploma or equivalent qualification in IT, Computer Science, Engineering or a related discipline.
2-5 years of experience in IT support, desktop support, IT operations or systems administration.
Strong knowledge of Windows, laptop and hardware troubleshooting, Microsoft 365 and common office technology.
Basic understanding of networking, Wi-Fi, VPN, printers, meeting-room AV and endpoint-security practices.
Good communication, organisation and customer-service skills, with the ability to support technical and non-technical users.
Ability to prioritise requests, work independently and collaborate with a global IT team.
Exposure to Autodesk, Revit, AutoCAD, Adobe Creative Cloud or other design applications is an advantage.