YOUR PROFILE

Strong Communication & Customer Service Skills
1 to 5 years of international contact centre experience.
Min graduation requirements must.
Good technical knowledge and troubleshooting skills, well versed with Excel and other MS Office tools
Must possess excellent written and oral communication, listening, and comprehension skills.
Stellar customer service skills and the ability to de-escalate customer frustration.
Superior problem-solving skills and the ability to work independently and objectively.
Dedication to the customer experience with the ability to build and maintain strong relationships.
Strong ability to manage multiple tasks and interactions while prioritizing requests and concerns.
Sound decision making.
Must be able to effectively adapt to accelerating changes.

WHAT YOU'LL LOVE ABOUT WORKING HERE

You can shapeyourcareer with us. We offer a range of career paths and internal opportunities withinCapgeminigroup. You will also get personalized career guidance from our leaders.

You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partnercoverageor new parent support via flexible work.

You will have theopportunity to learnon one of the industry's largest digital learning platforms, with access to 250,000+ courses andnumerouscertifications.

We'recommitted toensuringthat people of all backgrounds feel encouraged and have a sense of belonging to Capgemini. You are valued for who you are, and you canbring your original self to work.

Every Monday, kick off the week with a musical performance by our in-house band - The Rubber Band. Also get toparticipatein internalsports events, yoga challenges, or marathons.

At Capgemini, you can work oncutting-edge projectsin tech and engineering with industry leaders or createsolutionsto overcome societal and environmental challenges.

For this role, the gross annual starting base salary is [X] [currency] (full-time). This covers base pay only any bonuses, incentives, and benefits will be discussed later in the recruitment process. Candidates with additional experience or qualifications may receive a higher offer, determined by objective, gender-neutral criteria and consistent with our pay principles. If a collective labour agreement applies, we will explain the relevant pay terms at the interview stage. Note: We never ask for your current or previous salary during our hiring process.

Associate Business Advisor