Position Summary

The Team Lead, Municipal Lien Search oversees daily municipal lien operations, ensuring timely and accurate completion of lien, tax, permit, code violation, utility, and property-related searches supporting U.S. real estate transactions. The role combines subject matter expertise, team leadership, quality management, process improvement, and stakeholder engagement to meet client expectations and operational goals.

Key Responsibilities

Lead and mentor a team of Municipal Lien Search Specialists.
Provide expertise in municipal liens, property taxes, permits, code violations, utility searches, and public records research.
Review and resolve complex municipal lien and title-related issues.
Ensure SLA adherence, quality compliance, and operational efficiency.
Conduct quality reviews, coaching, and performance management.
Monitor productivity, workload, and service delivery metrics.
Drive process improvements, automation opportunities, and root cause analysis.
Serve as the escalation point for technical and operational issues.
Collaborate with internal teams, clients, and stakeholders to ensure service excellence.
Prepare operational reports, trend analyses, and performance updates.

Required Qualifications

Bachelor's degree or equivalent experience.
5+ years in Municipal Lien Search, Title Operations, Property Research, or Real Estate Support.
1+ year of team leadership experience.
Strong knowledge of U.S. municipal lien processes, property taxes, permits, code enforcement, utility searches, and public records.
Experience using county, city, municipal, tax collector, and GIS websites.
Proficiency in MS Excel, PowerPoint, and business productivity tools.
Strong analytical, problem-solving, communication, and decision-making skills.

Preferred Qualifications

Exposure to process automation, workflow optimization, and continuous improvement.
Comfortable working with AI-enabled tools and emerging technologies.

Other Details

✅ Job Location: Hyderabad (We welcome applications from talented candidates across India. Applicants should be open to relocating to the designated work location upon selection.)

✅ Hybrid Work Model

✅ 5-day work week (Saturday & Sunday off)

✅ US Night Shift / Graveyard Shift | Please apply only if you are comfortable working overnight hours.

Benefits

Global platform and career growth opportunities
Commuter assistance
Food provided
Health insurance
Internet reimbursement
Paid sick time
Paid time off (PTO)
Provident Fund (PF) benefits
Employee-focused work environment and well-being programs

Skills: operations,lien verification,municipal lien search,property due diligence,property research,real estate

Team Leader - Municipal Lien Search