At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling, and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time Network Governance Analyst in Bangalore we're looking for

Networks Operations – Governance Analyst

Networks Governance Analyst is expected to work with Core Networks Operations, Design and Build Team & maintain their SLA reporting, identify the improvement areas and start working on the enhancements and publish their reports, dashboards, Focus areas, status in agreed timelines to Senior Management and other Stakeholders. Governance Analyst is completely responsible for driving the enhancements end to end right from identification, planning , building ,execution, monitoring and successful completion of such activities.

Governance Analyst must closely work with Networks Operations Team, Design and Build team understand their day to day activities identify the room for improvements, Automation, Simplification and Optimization with no compromise to quality and the objective must always be increased quality, efficiency and user friendly.

Network Governance Analyst must understand the Business well, this is key for executing & delivering the outcome thereby meeting the expected objectives

Key Responsibilities And Accountabilities

Business Knowledge : Must have a good Business & Organizational Knowledge. This is key to identify new opportunities for enhancements and executing them to achieve the objective
Good understandings on Networking , Security Technologies and ITSM Processes
Good understanding on the Networking Devices (Switches, Access Points, Routers, Modules, accessories etc and SD WAN Concept)
Governance Analyst is responsible for understanding the objectives, planning , execute and keep the stakeholders updated about the status on time and share detailed summary highlighting the Business requirements, issues, what was identified as a workable actions and share their completion details with status which can be published across to the relevant stakeholders
Governance Analyst is responsible to capture all these relevant documentations, dashboards , status summary, Key stakeholders details in the SharePoint and maintain them frequently
Relationship : Network Governance Analyst must collaborate well with stakeholders like internal team, Suppliers, Sourcing , Accounting and third parties and create a visibility for themselves
Network Governance Analyst is expected to do assessment on all the stakeholders and share their pros & cons, Areas of improvement on regular / adhoc timelines
On Technical front , must have basic knowledge on Networks devices , Tools , Ticketing tools
Good problem solving abilities, work with the team to identify actual cause of any incident/event /process identify the workable solution and contribute to their solutions
Team Spirit : Governance Analyst must always work with the team and carry the art of handling issues with very clear communications and collaborate with the team
Communication : Communication is Key ! Timely and right informative communication is the major expectation.
Data handling : Data Analysis and summary is most important. Governance Analyst is expected to study any given data & produce a crisp summary at various levels producing highlights / lowlights , volumetric summary and Risks
Good knowledge on Procurement, procurement tools , Invoice handlings & Finance Knowledge
ITSM Knowledge – Knowledge on Incident , Problem , Change, Capacity, Availability, Configuration , Security Standards , Service levels and Data Management
Tool Knowledge : Must have ITSM Tools Knowledge, Accountable for making necessary updates in CMDB tool at the back of each Project

Qualification

Professional with 4+ years of experience , Bachelor's degree in IT or relevant field , with a Strong Business Knowledge. Good knowledge on Network Infrastructure & operations. Networking certification would be added advantage
Exposure to Project Management, ITIL certifications are added advantage
Understanding of the network devices ( Routers, switches, Access Points, accessories etc.) SDWAN concept
Good Team spirit skills, this role is expected to be coordinating with cross-functional teams
Excellent problem-solving abilities to identify and resolve network issues, optimizing performance and minimizing downtime
Exceptional communication and interpersonal skills to collaborate with stakeholders, clients, and team members, providing regular updates and managing expectations
Good organizational skills ensuring documentations are up to date
Experience with Service Now Platform and reporting module to produce standard and custom report is a plus
Basic Procurement and Finance Tools Management

BEHAVIORAL COMPETENCIES:

Very strong Influential relationship management skills with stakeholders, senior management, colleagues and external service providers
Good verbal and written communication capabilities with the ability to interact and influence at all levels of the organisation.
Good problem solving skills and the ability to logically break down a problem into smaller manageable parts to solve
Supervisory skills and the ability to leverage support from other parts of the organization
Understanding of Technologies & ITSM Tool
Working with Vendors Coordination, negotiation, and persuasion skills

Technical Competencies & Experience

Networking Tools, Monitoring Tools
MS Office – Power points, Power BI Advanced Excel in particular
Building Dashboards
Analytical Techniques
Expense Management

Important to note

As a global business, we're an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We're committed to creating an inclusive workplace for everyone.