Itil, Problem Management, Incident Management, Servicenow, Request Management, Change Management, Major Incident Management, Sla Management, Advanced querying, ServiceNow dashboards, Knowledge Management, Data Analysis, Operational analytics

Servicenow, Power Bi, Change Management, Slas, Major Incident Management, Itil, Sql, Request Management, Incident Management, Problem Management, Excel, MTTR, Data Analysis, Knowledge Management, ServiceNow dashboards, Advanced querying, Operational analytics, Operational KPIs, Backlog, Sla Management, Service performance

Cobol, Servicenow, Ims, Vsam, DB2, Mq, CICS, Netron Frame Technology, Service Manager

test coverage , Non Functional Testing, Qa Automation, Manual Testing, Test Strategy, Jmeter, Typescript, Test Automation, Saas, Debugging, Test Management, Oop, Performance Testing, Automation Framework Development, Xpath, Postman, Testing Methodologies, Stlc, Webdrivers, Defect analysis, Problem-Solving DSA, AI Enabled Automation, Playwright, Enterprise level products, Test Frameworks, CI CD pipelines, CSS Selectors, UI API automation, WebFrame