How You'll Help Us Keep Climbing (Overview & Key Responsibilities)

About The Function

We are seeking a Lead Technical Product Engineer (TPE) to shape the next generation of digital experience across Onboard Services (IT Catering) to power the in flight catering experience for millions of customers. This role is designed for engineers who combine deep software engineering expertise with product thinking to translate complex customer problems into scalable, enterprise-grade technical solutions. As a technical leader, you will drive the end-to-end product lifecycle, partner closely with Business Product Owners, UX Designers, Architects, and Engineering teams, and influence architectural decisions, platform modernization, and engineering excellence across the platform. You will leverage modern AI technologies, agentic workflows, and distributed systems to accelerate product delivery, improve developer productivity, and create intelligent, customer-centric experiences while serving as the trusted technical bridge between business and engineering.

Key Responsibilities

Drive discussions around new and emerging platforms and help determine the best way to utilize new technologies to build business solutions.
Synthesize current state processes, operating models, and ways of working in order to define new, digitally oriented clarity on requirements. The role will work across a diverse stakeholder group, driving consensus, and creating a shared understanding of detailed requirements in conjunction with technical delivery
Responsible for conducting complex and thorough research of existing processes, systems, systems logic, and desired objectives to develop detailed systems specifications to meet the objectives of the assigned projects.
Design, prototype, and productionize AI-powered capabilities using modern GenAI technologies including LLMs, Retrieval-Augmented Generation (RAG), Model Context Protocol (MCP), agentic architectures, orchestration frameworks, and enterprise governance to improve both customer experience and engineering productivity.
Partner closely with UI/UX teams to capture interactive needs, defining precise acceptance criteria based on component layouts, user states, and design systems. Drive value through rapid POCs.
Prioritizing and sequencing the backlog of epics/features/user stories according to business value, throughout the release and sprint planning cycles.
Track and manage delivery execution by monitoring timelines, escalating risks promptly, removing blockers, and facilitating daily scrums to ensure smooth progress and timely delivery.
Meet with business teams when needed and perform an initial assessment of a problematic situation
Collect information about the business process through a variety of methods (shadowing, interviews, surveys, reading reports etc.)
Provide strategic support to customers in defining or designing business processes and help to identify technologies based on customer requirements
Coordinate multi-system solutions to clarify interdependencies so that systems appear seamless to the customer
Extensive knowledge of product and software development techniques and agile methodologies
Ensure AI-powered solutions are secure, explainable, observable, cost-efficient, and compliant with enterprise governance standards while continuously evaluating model quality, reliability, and business outcomes.

What You Need To Succeed (Minimum Qualifications)

Bachelor's degree in computer science, Engineering, Information Systems, or a related quantitative field, or equivalent practical experience.
Minimum 5 years of hands-on experience as a Technical Product Engineer, product owner or equivalent.
Solid understanding of system architecture, modern distributed systems, AI foundations (prompt engineering, Retrieval-Augmented Generation (RAG), context engineering, guardrails, agentic systems, and LLM-based application design), along with cloud-native platforms such as AWS (Amazon Bedrock, API Gateway, Lambda, CloudWatch, S3, etc.).
Knowledge of concepts and principles of agile methodology; ability to apply appropriate agile approaches in the processes of software development and delivery.
Knowledge of product features; ability to design, build, and develop a new product, technology, or service from feasibility through to production.
Hands-on proficiency in reading and interpreting Swagger/API specifications, RESTful JSON structures, and microservices architecture.
Experience leveraging AI-assisted software engineering tools (e.g., GitHub Copilot, Cursor, Claude Code, Kiro, Amazon Q Developer) to improve software delivery and developer productivity.
Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project.
Strong written, oral communication, and social skills
Must have excellent planning and organizational skills, strong verbal, written communication, and facilitation skills.
Must be performing satisfactorily in present position.
Consistently prioritizes safety and security of self, others, and personal data.
Embraces diverse people, thinking, and styles.

Behavioral Competencies

Lead initiatives with high accountability, create a collaborative environment with a solution-based approach.
Serve as a trusted advisor and mentor for the team offering technical advice.
Ability to communicate with precision, engaging team and stakeholders to build trust and reliable working relationships across cross-functional teams and geographies enabling organizational alignment.
Ability to set priorities with the team by understanding interdependence, inspiring team members with consistent focus, quality output, and timelines.
Constantly keep oneself updated on current technology & trends to drive innovative decisions through piloting forward-thinking approaches to complex problems in one's own area of work.
Inquisitive to understand customer priorities and business challenges while creating value for technical solutions.

What Will Give You a Competitive Edge (Preferred Qualifications)

Solid Understanding of Agile/SDLC development methodologies
DevOps experience including the use of use of Enterprise Agile planning solutions such as Agility.Al or similar.
Previous experience as a product Subject Matter Expert including ownership for its development and performance.
Experience designing, deploying, and scaling enterprise AI applications using Amazon Bedrock, Anthropic Claude, OpenAI APIs, or equivalent GenAI platforms.
Familiarity with leveraging AI-assisted software engineering frameworks (e.g., Copilot, Kiro, Cursor, Bedrock) to optimize enterprise engineering workflows.
Flexibility to adapt and plan for changing business objectives.
Cloud Architecture certification, such as AWS Certified Cloud Practitioner.
Certification in Agile frameworks, such as a Product Owner certification.
Airline business experience, as well as business process re-engineering and/or extensive experience working with agile teams, is desirable

About The Company

What started as a humble, little aerial crop-dusting operation called Huff Daland Dusters in 1924 has now grown into the U.S. global airline leader in safety, innovation, reliability, and customer experience. Headquartered in Atlanta, Georgia, Delta Air Lines is known for its operational excellence and award-winning customer service.

Powered by our employees worldwide, Delta has led the airline industry in operational excellence for a decade while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.

In 2026, Delta Air Lines continued to earn global recognition for its performance, culture and operational excellence. Delta was named to Glassdoor's 2026 Top 100 Best Places to Work list for the ninth time, standing as the only airline recognized. Delta also secured the 11th spot on Fortune's World's Most Admired Companies list, marking its 13th consecutive year earning this distinction. Delta was also recognized by Cirium as the top on-time airline in North America for the fifth consecutive year, underscoring its unwavering commitment to reliability and customer experience.

About The Delta Technology Hub (DTH), Bangalore

The DTH is one of Delta Air Lines investments in world-class business capabilities and technology aimed at transforming how Delta Air Lines operates and provides world-class travel experiences to its customers through innovation and cutting-edge methodologies. By continuously reimagining processes and driving technology-led transformation, the Delta Technology Hub plays a pivotal role in Scripting The Future Of Aviation. The organization is certified by the Great Place to Work Institute (India). The Delta Technology Hub was a finalist for the iVolunteer Awards 2024/2025 in the Leader in Employee Volunteering category. This nomination highlights our remarkable volunteering initiatives and the outstanding practices we implement to encourage and support our employee volunteering program.

For more information, please visit www.deltatechhub.com

Why join

Technology is a key enabler of the differentiated services that Delta provides. At the DTH, you get the opportunity to work on projects with a significant impact on business outcomes and customer experience.
Deepen your knowledge by taking part in multifaceted learning and development programs –exposure to extensive internal and partner repositories, institutional affiliations, and industry SIG (Special Interest Groups) partnerships.
Immerse yourself in an employee-centric culture.
Develop deep and broad business acumen on airline operations while retaining focus on cutting-edge technology driven solutions.
Avail a full range of benefits that support you and your family: Medical Insurance, Transportation to and from the DTH office, Complementary Cafeteria Meals, Special Travel opportunities and Travel Privileges, Car Lease Program, Paid time off, Parental Benefits and National Pension Scheme.