SonicWall is a cybersecurity forerunner with more than 30 years of expertise and is recognized as a leading partner-first company, ensuring our partners and their customers are never alone in the fight against cybercrime. With the ability to build, scale and manage security across the cloud, hybrid and traditional environments in real-time, SonicWall provides relentless security against the most evasive cyberattacks across endless exposure points for increasingly remote, mobile and cloud-enabled users. With its own threat research center, SonicWall can quickly and economically provide purpose-built security solutions to enable any organization—enterprise, government agencies and SMBs—around the world. For more information, visit www.sonicwall.com or follow us on Twitter, LinkedIn, Facebook and Instagram.

Role: Staff NOC Analyst

Location: Bangalore (24/7 Shift Environment)

Role Summary

We are looking for a Cloud Operations & Staff NOC Analyst who will act as the first line of operational defense for enterprise infrastructure, cloud platforms, and applications. This role requires strong real-time monitoring, incident response, and troubleshooting capabilities, along with a proactive mindset toward improving operational processes and reducing alert noise.

Key Responsibilities

Monitoring & Incident Management

Monitor infrastructure, applications, and cloud platforms using tools such as New Relic, Datadog, Prometheus/Grafana, AWS CloudWatch, or GCP Monitoring
Perform real-time alert triage, validation, and troubleshooting to restore services quickly
Act as the first responder for incidents, ensuring minimal downtime and impact
Identify false positives and reduce alert noise through analysis and tuning

Incident Handling & Escalation

Own and manage high-priority incidents (P1/P2), including:
Driving incident bridges
Coordinating with cross-functional teams (SRE, CloudOps, Network, Security)
Tracking progress until resolution
Escalate complex issues with clear documentation and impact analysis

Operations & Process Execution

Execute runbooks and SOPs for standard incidents and operational tasks
Contribute to creating and improving runbooks based on recurring issues
Perform routine health checks on servers, networks, and failover systems

Maintenance & Reliability

Monitor systems during maintenance windows and validate post-change stability
Ensure redundancy mechanisms (failover, load balancers) are functioning
Monitor backups, batch jobs, and scheduled processes, resolving failures proactively

Documentation & Reporting

Maintain accurate incident records in ticketing systems (Jira/ServiceNow)
Contribute to daily/weekly operational health and performance reports
Support RCA documentation and post-incident reviews

Security Awareness

Identify potential security-related anomalies and escalate to SOC/security teams

Required Skills

Experience with monitoring & alerting tools:

New Relic / Datadog / Prometheus / Grafana
Cloud monitoring (AWS / GCP)
PagerDuty or similar alerting systems
Basic knowledge of cloud environments and application availability & performance
Familiarity with firewalls and security principles

Good understanding of On Prem, Cloud Infra, VMs, EC2 Instances & EKS Clusters
Basic understanding of networking fundamentals & protocols

Operational Skills

Strong troubleshooting and analytical thinking
Experience in incident management and escalation workflows
Ability to work in a high-pressure, 24/7 operations environment
Good documentation and communication skills

Experience & Qualifications

6+ years in NOC / Infrastructure Monitoring / Cloud Operations / SOC
Bachelor's degree in IT / Computer Science or related field
Experience working in enterprise or SaaS environments preferred

Good-to-Have Certifications

AWS Certified Cloud Practitioner
Google Associate Cloud Engineer
CompTIA Cloud+
ITIL V4 or V5
CCNA

SonicWall is an equal opportunity employer.

We are committed to creating a diverse environment and are an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.

At SonicWall, we pride ourselves on recruiting a diverse mix of talented people and providing active security solutions in 100+ countries.

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Staff NOC Analyst - 6+ Years of experience