Email & Chat Process Intern | Freshers Welcome | Customer Support, Email & Chat | Remote

Crossing Infotech

Job type: Internship

Work mode: Remote

Location: India

Duration: 1–3 months

Stipend: 16,500/month

About the role

Crossing Infotech is looking for an Email & Chat Process Intern to assist with customer communication and day-to-day support activities through email and online chat.

This opportunity is suitable for freshers who have good communication skills and want to gain professional experience in customer support, query handling, documentation, and service operations.

What you will work on

• Respond to customer queries through email and chat channels.

• Understand customer questions and provide information using approved guidelines.

• Maintain clear, polite, and professional written communication.

• Record customer conversations and relevant details accurately.

• Categorize incoming queries according to established processes.

• Follow up on pending customer requests.

• Escalate issues that require assistance from another team.

• Maintain updated customer-support records.

• Assist with resolving routine questions and requests.

• Track open and completed conversations.

• Prepare basic daily or weekly support reports.

• Identify frequently asked questions and share observations with the team.

• Coordinate with internal departments when additional information is required.

• Follow standard operating procedures and communication guidelines.

• Maintain confidentiality of customer and company information.

Who should apply

• Freshers and recent graduates.

• Candidates from any graduation background.

• Candidates interested in customer support, email support, chat support, or operations.

• Candidates with good written and verbal communication.

• Candidates comfortable working with computers and online communication tools.

What we are looking for

• Good written English communication.

• Ability to write clear and professional emails.

• Good typing and computer skills.

• Patient and customer-focused approach.

• Ability to understand customer concerns.

• Good attention to detail.

• Ability to follow processes and instructions.

• Good time-management skills.

• Willingness to learn customer-support tools.

Good to have

• Familiarity with CRM or ticketing systems.

• Basic knowledge of Excel or Google Sheets.

• Previous customer-service experience.

• Familiarity with email-support workflows.

• Knowledge of customer-support metrics.

• Experience using communication and collaboration platforms.

What you can gain from this internship

• Professional email and chat communication experience.

• Customer-query handling skills.

• Exposure to CRM and support systems.

• Understanding of ticket and conversation management.

• Customer-service documentation experience.

• Escalation and follow-up practices.

• Professional workplace communication.

• Experience working with structured support processes.

Why consider Crossing Infotech

• Remote internship opportunity.

• Suitable for freshers from different educational backgrounds.

• Practical exposure to customer-support operations.

• Opportunity to improve professional communication.

• Experience with email, chat, CRM, and support workflows.

• Useful foundation for careers in customer service, operations, and support.

If you communicate well, enjoy helping people, and want to gain practical experience in professional customer support, this internship at Crossing Infotech can be a good starting point for your career.

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