The Senior Manager of Talent Acquisition serves as the subject-matter expert in all facets of full-cycle talent acquisition and ensures there is a robust and effective recruitment environment that positively impacts new hire retention. Participates and/or leads projects and initiatives to meet the recruitment goals and timelines. Build and develop excellent working relationships with internal and external stakeholders to develop a thorough understanding of business needs to identify strategies to meet the current and future talent needs of the organization.

Requirements

Ensures adherence to policies and procedures defined for the TA department at DATAMARK, at Site Level by collaborating with HR teams within their country.
Provides leadership and vision to the regional Talent Acquisition teams, by having a continuous improvement mindset, bringing new and effective techniques for candidate sourcing, screening, interviewing, hiring, and retention.
Collects data and develops metrics from the Company Applicant Tracking Solution and other data points to effectively analyze key recruitment activity to understand and improve recruiting effectiveness.
Responsible for the coordination of Talent Acquisition at multiple regional locations.
Partners with Operations to create Talent Acquisition programs that support the Company's vision for growth.
Manages all vendor relationships related to Talent Acquisition to include the Applicant Tracking Solution, Job Boards, Online Reputation Management and pre-employment verifications, screenings and assessments.
Identifies and implements tools on a country-specific level that streamlines Talent Acquisition functions and provides excellent reporting for ease of operational management.
Updates, creates and implements appropriate TA policies, procedures and work instructions as needed.
Audits site TA teams to ensure compliance with corporate initiatives, policies and procedures
In partnership with Site Human Resources, mentors and develops the TA personnel in the effort to continuously provide a learning environment which promotes excellence and growth.
Keeps informed about all TA-related legal and regulatory issues that are pertinent to their country and recommends changes to Corporate Human Resources as required.
Leads and manages the training environment for assigned sites to ensure maximum effectiveness and increase retention among new hires.
Drives communication and teamwork amongst the TA teams to ensure there is continuous and comprehensive feedback from Operations on the quality of candidates.

Benefits

Education Experience:
Bachelor's degree in HR Management, Business Administration, or related field.
Field Experience:
At least 8 to 10+ years of demonstrated progressive responsibility in Talent Acquisition
Position Experience:
At least 5 years of experience in a talent acquisition management position
Prior experience in managing a training function or hands-on training experience
Other Qualifications:
Demonstrated experience in designing, developing, and implementing Talent Acquisition strategies to meet Company needs
Previous recruitment experience in a BPO or Call Center environment
Ability to travel within region as required
Bilingual in English and Spanish
Previous experience leading teams at multiple sites preferred
Strong technical experience Talent and/or HR software systems preferred
Experience with Talent Brand, Recruitment Marketing, and TA Enablement functions preferred

Required Skills:

Working knowledge in structuring Talent Acquisition departments to maximize efficiency
Ability to identify and implement the latest and most effective practices for the administration of a Talent Acquisition resource
Well-versed in country-specific employment law to ensure compliance across multiple locations;
Highly effective interpersonal skills
Excellent written and oral communication skills
Strong analytical and decision-making skills
Solid business acumen

Senior Talent Acquisition Manager