Job Description

About Us

Headquartered in Singapore, SATS Ltd. is one of the world's largest providers of air cargo handling services and Asia's leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 225 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg.

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Key Responsibilities

The Head of Product Management is an exciting leadership role with the purpose of innovating, differentiating and optimizing our portfolio of gateway products and services to drive significant value for both our customers and SATS. Reporting to the Chief Commercial Officer and part of the Global Commercial Leadership Team, this role is in charge of product strategy, management and development in Gateway Services (Ground and Cargo Handling) for our airline customers. The successful candidate will own the Product Management function, blending strong prior experience in product management with intimate understanding of the Airline Gateway Services value chain to drive win-win value creation from innovative new features and/or service or commercial models. They will manage a small team of colleagues and leverage relevant capabilities, assets, technology and the broader organisation to achieve this. This role requires a clear vision for our product portfolio, strong program-building skills, and the ability to foster collaboration with customers, colleagues and potential partners.

Strategic & Program Leadership

Lead the organization's global Product Management function for ground handling (above-wing and below-wing) and cargo services on and off airport
Collaborate with relevant stakeholders to develop and launch a continuous stream of new features and/or service- or commercial models that set us apart and deliver significant value for our customers and SATS
Build, develop and maintain our product management framework and governance system to increase success rate and efficiency

Team Leadership

Lead, mentor, and develop a small team of Product Managers into a high performing team
Foster a culture of ownership, performance and continuous improvement

Product Portfolio Strategy and Optimisation

Dynamically update and adjust our product portfolio strategy in line with overall company strategy to achieve our growth ambitions
Oversee and drive the product lifecycle from launch to sunset

Product Strategy and Management

Own and drive the development of compelling, ambitious and aligned product strategies and roadmaps for each product in our portfolio that ensures competitiveness and value-creation for customers and SATS
Collaborate with Marketing, Sales and Regional and Country teams to drive continuous, profitable growth in line with long-term ambitions and short-terms budgets
Orchestrate and drive the cross-functional, holistic product performance including financial and service delivery

Product Development

Collaborate Across Functions To Execute The Product Roadmaps And Develop New Features And/or Service Or Commercial Models From Ideation To Launch, Including

Leveraging customer and market insight and crowd sourcing to generate ideas for innovation, differentiation and value creation
Qualifying, evaluating and prioritizing ideas based on attractiveness and ability to execute and win
Identify and execute quick, low-cost options for testing and piloting new features and/or models
Establish KPIs to evaluate pilots and proofs of concept
Iterate on ideas and pilots to either fail fast or achieve a successful pilot
For successful pilots / POCs, develop a plan to mature and scale the product or service idea for launch and success in the target market
Develop financial business cases for maturing and scaling
For approved business cases, execute on the plan and develop viable features/models ready for launch, including maturing the value proposition, processes and setup for delivery, tech development, go-to-market plans, pricing strategy, sales collateral, training
Collaborating with Marketing and other functions to launch the new feature/model

Key Requirements

With more than 10 years of progressive experience in at least four of the following disciplines:

Product Management
New Product Development
Solution Design
Process Design
IT system development
Air cargo Handling
Air ground handling
Warehousing & Distribution
Sales / Sales Management
Program Management
P&L ownership

Strong knowledge of aviation services and international supply chains
Ability to translate customer needs and pains into new services and solutions
Ability to translate strategy in action and make it come to life
Strong ability to collaborate and drive influence in a global matrix organization
Knowledge of agile development principles
Proactive and curious (keep up with the evolving technology)
Collaborative (ability to partner with a global team is key)
Adaptable, resilient and cultural agility
Ongoing commitment to training and professional development (through conferences, courses, certifications etc.) to stay current with industry best practices in product management

Head, Product Management, Gateway Services