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Role Description The Front Office Associate is a full-time, on-site role based at our Alleppey property. This position is responsible for welcoming guests, managing check-in and check-out procedures, and handling inquiries at the front desk. The associate will manage incoming calls, coordinate reservations, and provide clear information about services, amenities, and local attractions. Daily tasks include maintaining a professional reception area, resolving guest concerns, coordinating with housekeeping and other departments, and ensuring accurate records in the front office systems. The role requires a calm, guest-centric presence and consistent delivery of warm, efficient service.

Qualifications

Strong customer service skills, with a focus on hospitality and guest satisfaction.
Proficiency in receptionist duties, including front desk operations and handling walk-in inquiries.
Professional phone etiquette and experience managing calls and basic reservations.
Experience with guest check-in and check-out processes, and basic booking or PMS systems.
Clear, confident communication skills in English; additional regional languages are an advantage.
Ability to remain composed under pressure, problem-solve, and handle escalations respectfully.
Attention to detail, basic computer literacy, and accurate record-keeping capabilities.
Prior front office or hotel reception experience preferred; hospitality education or certification is beneficial.
Flexibility to work shifts, weekends, and holidays as per operational requirements.