unstructured data , Apis, Sql, Version Control, Machine Learning, Predictive Modeling, Python, Generative AI concepts, Data Analysis, Prompt writing, Cloud or big-data ecosystems, Ontology-based applications, Optimization, Statistical Modeling, Distributed data-processing technologies such as Spark, Data pipelines, Decision-support tools, CI/CD practices

R Studio, Python, operational planning, variance management, workforce planning principles, forecasting cycles, WFM processes, scenario modeling, forecasting concepts, contact center metrics