responsible for managing customer inquiries, resolving issues, and ensuring a positive customer experience.

SALARY- 6.5 LAC TO 7.5 LAC

IF INTERESTED PLEASE RUMANA-9620536536

Responsibilities

Handle inbound and outbound customer calls in a professional manner.
Provide accurate, valid, and complete information to customers using the right methods/tools.
Follow communication scripts when handling different topics.
Identify customer needs and escalate issues as necessary.
Document all call information according to standard operating procedures.
Manage customer complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Maintain a positive, empathetic, and professional attitude toward customers at all times.

Skills and Qualifications

Excellent verbal and written communication skills in English and Hindi.
Strong listening skills and the ability to communicate effectively with customers.
Proficiency in using call center software and CRM systems.
Good problem-solving skills and the ability to think on your feet.
Ability to handle stressful situations and maintain composure under pressure.
Basic computer skills and familiarity with Microsoft Office suite.
Ability to work flexible hours including nights and weekends.