What You'll do & how you'll make your mark.

Review the dashboards and data provided by the technical and product teams to find customers taking advantage of our unmetered hosting policy by storing files that are prohibited by our acceptable usage policy.
Email the clients to inform them of the policy breach and help them in deleting the restricted files.
To address any queries the clients may have, you will be expected to work closely with the product and technical teams.
Publish monthly reports to stakeholders about the number of cases handled and the results.
Create, maintain, and improve processes for detection and mitigation of abusive activity perpetrated through usage of our products
Liaison with various representatives of the intelligence community, domestic and global law enforcement, industry, and cyber-crime watchdogs that specialize in abuse mitigation to enable rapid exchange of data and take prompt action against miscreants
Perform forensic analysis of malware, spam, phishes/spoofs and other abuse incidents to understand modus operandi and implement countermeasures in partnership with support and system admin teams
Proactively track and review abusive activity within our client base and take appropriate action, ensuring that our Terms of Usage are strictly adhered
Work with and guide our dedicated operations team that receives complaints from Internet users about abusive activity, and communicates with clients and channel partners to take appropriate action
Gather actionable intelligence and understand threats by using data obtained from various blacklists, browsing various fraud forums, communicating with affected parties and so forth
Participate in discussions within the Internet security community at large, with a view to gather intelligence and refine our processes based on industry/technology trends
Educate our channel partners about best practices in abuse and fraud mitigation by conducting webinars and presentations, blogging etc.

Who You Are

Experience: 0-1 years in Customer Service or similar capacity, preferably on an IT platform
Outstanding communication skills
Sound knowledge of Internet, web technologies, operating systems and networking concepts; ability to rapidly learn new concepts
Excellent presentation skills
High level of interest in cyber security
High degree of motivation, with excellent follow through skills
Logical and analytical bend of mind, with a penchant for solving complex problems
Good investigative skills and consummate attention to detail
Inclination towards research, data analysis, problem solving
Must be willing to work in shifts (including at night and on holidays)
Prior training or experience in cyber forensics/cyber law or network security.
Experience in a customer interaction capacity, preferably in a technical field.

Abuse Mitigation & Compliance Associate