Job Description:

We are looking for an IoT and Edge to Cloud Connectivity Support Engineer with hands on experience supporting IoT applications connected devices gateways messaging protocols and edge to cloud integrations
The role will focus on monitoring and troubleshooting IoT device connectivity MQTT HTTP REST AMQP telemetry pipelines edge gateways cloud integrations and production incidents
The ideal candidate should have strong knowledge of IoT architectures messaging protocols Linux networking APIs and application support

Key Responsibilities:

Provide production support for IoT applications connected devices gateways and edge to cloud solutions
Monitor device connectivity message delivery telemetry flow gateway health cloud ingestion and application performance
Troubleshoot connectivity issues involving MQTT HTTP REST AMQP TCP IP APIs certificates and network configurations
Investigate device disconnections delayed messages failed telemetry authentication errors and integration failures
Support communication between IoT devices edge gateways cloud platforms and downstream applications
Analyze logs alerts message queues API responses and device or gateway diagnostics
Perform incident resolution root cause analysis problem management and preventive action tracking
Support device registration provisioning authentication certificate management configuration and firmware update processes
Work with development cloud network security hardware and platform teams to resolve production issues
Create and maintain support documentation runbooks standard operating procedures and knowledge base articles
Participate in deployments releases change management service reviews and operational readiness activities
Automate repetitive monitoring validation troubleshooting and support tasks where applicable
Ensure the reliability security scalability and availability of IoT connectivity solutions

4 7 years of experience in IoT application support cloud support integration support or production support
Strong knowledge of MQTT HTTP REST and AMQP protocols
Experience with IoT device connectivity edge gateways telemetry and edge to cloud communication
Understanding of IoT architecture covering devices gateways messaging cloud ingestion APIs and applications
Experience troubleshooting network protocol API authentication certificate and message delivery issues
Working knowledge of Linux log analysis networking REST APIs JSON and security fundamentals
Scripting or programming experience in Python Java Node
js C or C
Experience in incident management problem management root cause analysis and production support
Strong analytical troubleshooting communication and documentation skills

Domain->IOT->IOT-ALL,Technology->IOT Platform->Nia based IOT Platform