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Job Description

Team Name: US Pricing Clearinghouse (Grade-7)

Position: Senior Administrative Assistant

Shift Hours: 18:00 to 03:00 IST

Job Summary

Support Sales Resources with pricing activities as needed to manage the pricing process. This support will be mainly provided through working in IAS (Incentive Administration System), IWA (IAS Web Access) and other pricing tools provided by Corporate Pricing.

Incentive Administrative System is a tool to process incentives for services rendered by UPS and create Legal contracts with new customers and amend existing contracts. The IAS Activation/Alignment Administrator is responsible for supporting the Sales with contract activations as well as proper account alignment to the existing and new contracts.

Job Responsibilities

Deals with huge revenue generating customers.
Customized Contracts are prepared as per customer requirement and to implement the rates in the system require more time and knowledge.
Processing contracts for new and existing UPS customers, auto-renewal of expired contracts and contract cancellation for non-shipping customers
Special tasks coordination which includes Contract Activation, Accounts alignment, Contract Extensions etc.
Scheduled start time and hours worked maybe changed based on workflow and needs of the operation.
Work is performed in accordance with established procedures and guidelines.
100% quality is the essential factor.
Processing is time sensitive and requires timely action on each work allocated.

Skills

Excellent interpersonal skills
Decision making skills & multi-tasking
Excellent track record of leave planning
Eye for details and should meet stiff deadlines
Must possess advanced reasoning and research skills
Must be able to work under pressure during volume spike
Must be a team player and very proactive in identifying issues and notifying to the supervisor.
Highly customer focused to go out of the way to provide excellent service to UPS customers.

Pre-requisites

Knowledge of MS Office
Graduate/post-graduate in any discipline
Knowledge of IAS application would be an advantage.

Employee Type

Permanent

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