Linux Administration, Kubernetes, Proxy configuration connectivity troubleshooting, Edge Computing Architecture concepts, DevOps concepts and operational automation practices, Public Cloud Security Architectures, TLS and certificate installation renewal rotation, ServiceNow MID Server Administration, ServiceNow Orchestration support, ServiceNow Discovery support, Network and Internet Security fundamentals, ECC Queue monitoring troubleshooting

Python, Excel, Hypothesis Testing, observational study design, data visualization tools, inferential statistics, applied research methods, Bayesian Statistics, Regression

data engineering , Python, LLM architecture and evaluation, Grounding and hallucination control, Product layers, Building and deploying production-grade AI systems, Latency and cost optimisation, Testing and iterative improvement

Servicenow, Sharepoint Online, Sharegate, Powershell Scripting, Sharepoint 2016, AvePoint, Microsoft 365 Suite, Windows 11 support and troubleshooting