Job Description

Job Purpose

The Process Associate (PA) - Domestic Service Bill Processing is responsible for timely, accurate, and compliant processing of domestic service-related invoices within the centralized Accounts Payable function of FORCE.

The role ensures verification, accounting, and processing of invoices related to professional services, manpower services, logistics services, security services, housekeeping services, consultancy services, facility management services, maintenance contracts, annual maintenance contracts (AMC), transportation services, legal services, IT services, rental expenses, and other domestic service procurements across Hindalco business units.

The position validates invoices against Purchase Orders (POs), Service Entry Sheets (SES), Work Orders (WOs), Contracts, Agreements, Certification Documents, Approval Notes, and other supporting records as applicable. The role ensures adherence to established Standard Operating Procedures (SOPs), accounting guidelines, internal controls, statutory requirements, and service level commitments.

The Process Associate supports efficient Accounts Payable operations by ensuring timely vendor payments, accurate accounting, statutory compliance, proper documentation, and effective resolution of invoice-related issues. The role contributes towards maintaining strong financial controls, audit readiness, and stakeholder satisfaction while supporting business continuity through efficient processing of service invoices.

Job Context:

Job Context:

The position is responsible for reviewing and processing invoices pertaining to professional services, consultancy services, manpower services, housekeeping services, security services, transportation and logistics services, facility management services, annual maintenance contracts (AMC), technical services, legal services, IT services, rentals, and other domestic service procurements. The role ensures validation of invoices against Purchase Orders (POs), Service Entry Sheets (SES), Work Orders (WOs), contracts, agreements, approval notes, and other supporting documentation as applicable.

The role operates within established Standard Operating Procedures (SOPs), accounting policies, approval frameworks, taxation requirements, and internal control guidelines to ensure timely, accurate, and compliant processing of supplier invoices. The position contributes towards efficient vendor payment processes by maintaining transaction accuracy, ensuring proper documentation, and supporting adherence to service level commitments.

The Process Associate interacts regularly with Business Users, Service Requestors, Procurement Teams, Service Providers, Taxation Teams, Treasury Teams, and Finance stakeholders to obtain clarifications, resolve invoice discrepancies, and support smooth processing of service-related transactions. The role plays an important part in maintaining stakeholder satisfaction while ensuring compliance with governance and audit requirements.

The position supports FORCE's objective of delivering centralized finance operations by enhancing process standardization, improving service quality, reducing operational inefficiencies, and ensuring accurate accounting of service expenditure across all transitioned business units. The role is also expected to identify recurring operational issues and contribute towards continuous improvement, automation, and process simplification initiatives within the Domestic Service Bill Processing function.

Key Result Areas/Accountabilities:
Key Result Areas / Accountabilities	Supporting Actions
Domestic Service Invoice Processing	Process domestic service invoices accurately and within defined timelines. Ensure invoices are posted correctly in ERP systems. Verify invoice completeness before processing. Follow established processing procedures and controls. Support timely vendor payments.
Service Document Verification	Validate Purchase Orders and Work Orders. Verify Service Entry Sheets (SES). Review service completion documentation. Validate contractual terms and approved rates. Ensure availability of required approvals before invoice posting.
Invoice Validation & Accounting Accuracy	Verify invoice values against approved contracts and service orders. Ensure correct GL coding and accounting classification. Validate cost centre and business area allocation. Ensure accurate tax calculations and deductions. Review invoice details for errors before posting.
Exception Management	Identify invoice mismatches and discrepancies. Follow up for missing approvals and documents. Monitor blocked invoices and pending transactions. Coordinate with stakeholders for issue resolution. Escalate unresolved issues within defined timelines.
Regulatory Compliance & Controls	Ensure compliance with GST, TDS, MSME, and statutory requirements. Follow Accounts Payable control frameworks. Maintain complete documentation and audit trails. Support audit reviews and compliance testing. Adhere to company policies and governance standards.
Productivity & SLA Management	Achieve daily, weekly, and monthly processing targets. Meet service level commitments consistently. Reduce processing backlog. Improve transaction turnaround times. Maintain expected productivity and quality levels.
Stakeholder Support	Coordinate with service requestors and business users. Support Procurement and Commercial teams. Respond to service invoice queries. Facilitate timely processing of approved invoices. Support vendor satisfaction through prompt query resolution.
Continuous Process Improvement	Identify recurring operational issues. Suggest process improvements. Support automation and digitization initiatives. Participate in standardization activities. Contribute towards operational excellence initiatives.

PA Dom Srv Bill Processing